Universal Annual Pass

[raven45678]

Can I just ask - which address or contact did you use to make these arrangements? I want to ask if we can 'pause' our APs too, but I'm not sure of the best contact to use.
Thanks!

[Rescuer]

guestservices@universalorlando.com

[Procrastinator]

I used their contact us box this morning. They replied a few hours later.

They offered to cancel our current AP's and give us a 5 month AP that is will never expire which we can start anytime.

Awesome customer service. Thank you Universal - you have certainly generated some customer loyalty from us for the future!

[kingstefan21]

Another positive report for universal customer service. Same day reply offering to stop our current passes (originally expiring in Sept but due to extension Dec) for same passes with 6 month expiry from first use.

Not what I expected when contacting them very impressed.

[mike4scuba]

Originally Posted by kingstefan21

Another positive report for universal customer service. Same day reply offering to stop our current passes (originally expiring in Sept but due to extension Dec) for same passes with 6 month expiry from first use.

Not what I expected when contacting them very impressed.

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Think I need to get back in touch about our annual passes. Will it make a difference if you paid via flex payments

[Sparky0309]

Was originally offered 2 weeks next May in place of passes which were due to run out this sept, should have been twice this year to use them, that would have been 3 uses over the year But went back to customer services to say several people on here have had them suspended to be restarted next year for remainder of pass and they came back and agreed to do this for me, excellent Cust service can’t beat it as far as I’m concerned.

[mike4scuba]

Just emailed them I will see what they offer

[LLamb]

Originally Posted by Sparky0309

Was originally offered 2 weeks next May in place of passes which were due to run out this sept, should have been twice this year to use them, that would have been 3 uses over the year But went back to customer services to say several people on here have had them suspended to be restarted next year for remainder of pass and they came back and agreed to do this for me, excellent Cust service can’t beat it as far as I’m concerned.

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Ooh that’s good. I think I’m going to email them again. They have currently given me 3 park tickets for two weeks but is great but if they can pause our AP’s even better.

[mike4scuba]

i rang universal and this is the result.

need to carry on paying my remaining flex payments until the last payment then cancel further payments.

they have put a block on our cards.

the next time we visit the parks they will reactivate the cards and they will expire 7 months from that date. there is no time limit on when we have to return.

pleased with that outcome

[raven45678]

Just wanted to say that I emailed guest services using the email suggested by Rescuer on Thursday, and received a reply today offering to freeze our APs so we could start them again for six months from when we next use them. Unsurprisingly I have accepted. Thanks for this thread, it has saved us quite a bit! And I have to say I'm very happy with the customer service from Universal.