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24 Mar 20, 09:58 AM |
#1
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Excited about Disney
Join Date: Oct 08
Location: liverpool
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Easyjet refund
Last week i booked a flight with easyjet but mistakenly added the wrong dates. I immediately cancelled the booking in the understanding i have 24 hours free cancellation subject to a fee. It would take about a week. I have just checked my bank account and instead of refunding the amount they have taken that amount. This has now taken me into overdraft and there is no way of contacting the airline or my bank due to the current issues.
Not happy
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28 Mar 20, 05:49 PM |
#2
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Very Serious Dibber
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So have they charged you once or twice? If just once, then I suspect the refund minus the admin fee will follow. I cancelled a flight within 24 hours and they did just that, charged, then refunded.
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31 Mar 20, 05:01 PM |
#3
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Thread Starter
Excited about Disney
Join Date: Oct 08
Location: liverpool
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They charged me for the flight, Then informed me i was to receive a refund in 7 days.Then after 6 days the took the refund amount. I still cant get through to them, I have now informed my bank who are now investigating.
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31 Mar 20, 10:06 PM |
#4
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Very Serious Dibber
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31 Mar 20, 10:12 PM |
#5
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Guest
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Which one would hope they waiver in the circumstances!
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18 Apr 20, 02:25 PM |
#6
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Thread Starter
Excited about Disney
Join Date: Oct 08
Location: liverpool
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My bank investigated and took all my emails to and from easyjet. They have agreed with me and refunded me x2, But as yet easyjet have still not admitted it although it is quite obvious. Id love to get them on the phone!
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