VH - New Refund Message

[minimandymouse]

Originally Posted by emmafleur

I cancelled my flight on June 11th and Virgin offered me a full refund. The said I’d get an email about it, which I’ve never had. If I go to my bookings on their website there’s nothing there anymore. How do I chase them up or try to speed up the refund process? I don’t want to wait until October to get my money back! Thanks 😊

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Join the face book group Virgin no refunds support group there is so much information on there and over 7500 people in the group all experiencing refund problems and advice.

[Moorlandman]

Lets face it, if they had the money they would be refunding customers just like TUI, Jet2 etc.

The next few weeks will be critical for VA as they need to secure funding by the end of this month. I can see most people having to claim via their credit card/ABTA/ATOL etc

[Guest]

Originally Posted by emmafleur

I cancelled my flight on June 11th and Virgin offered me a full refund. The said I’d get an email about it, which I’ve never had. If I go to my bookings on their website there’s nothing there anymore. How do I chase them up or try to speed up the refund process? I don’t want to wait until October to get my money back! Thanks 😊

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You can send text or what’s app messages but will just get told it’s in the queue blah blah.You can’t speed them up, if you could no one would be waiting 90 -120 days. They will refund when they get to your booking.

I got fed up with waiting and stressing and ended up changing the refund request to an open ticket valid until September 2022 (which I can change back to a refund request if I change my mind)

[gemma-lou]

i requested a refund on the 3rd june in responce to their email asking me to change my date or fill in form for refund. i have had no correspondence at all acknowledging the request. and no message when i look in to booking

[Slore]

Originally Posted by gemma-lou

i requested a refund on the 3rd june in responce to their email asking me to change my date or fill in form for refund. i have had no correspondence at all acknowledging the request. and no message when i look in to booking

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This happened with me. I received the email on 23rd June and I filled the form in the following day. On 29th June I messaged them on WhatsApp to ask if they received my form. They replied and cancelled my booking then. I have a cancellation invoice online and received the email. It may be worth doing that?

When you get the automated message on WhatsApp just copy and paste the same message again.

[emmafleur]

Originally Posted by minimandymouse

Join the face book group Virgin no refunds support group there is so much information on there and over 7500 people in the group all experiencing refund problems and advice.

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I’ll have a look thanks 😊

[gemma-lou]

Originally Posted by Slore

This happened with me. I received the email on 23rd June and I filled the form in the following day. On 29th June I messaged them on WhatsApp to ask if they received my form. They replied and cancelled my booking then. I have a cancellation invoice online and received the email. It may be worth doing that?

When you get the automated message on WhatsApp just copy and paste the same message again.

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thank you!
whats app them last night and had a reply this morning saying they have cancelled our holiday for us. the booking is sholwing cancelled, the cancelled booking invoice is jujst the same invoice we had showing payment needs to be made on the 21st april 2021 for balance.

had no email yet. hubby received our bubble seat refund today so have just paid deposit with TUI as they fly more local to us. once he receives refund from virgin we will pay holiday off

[nickosbad]

Originally Posted by gemma-lou

thank you!
whats app them last night and had a reply this morning saying they have cancelled our holiday for us. the booking is sholwing cancelled, the cancelled booking invoice is jujst the same invoice we had showing payment needs to be made on the 21st april 2021 for balance.

had no email yet. hubby received our bubble seat refund today so have just paid deposit with TUI as they fly more local to us. once he receives refund from virgin we will pay holiday off

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Did you have to request the Bubble Seat refund or was it automatic?

We've had mixed messages as to whether we needed to contact them or not

[thatdavieguy]

We were due to go on 29th May, we got 95% of our money back on 30th via chargebacks for services not received, the other 5% came back within 45 days because my bank was snowed under from chargeback claims.

Why are people waiting for this, your money is being held when it should be back with you - virgin don't give a damn about you or your loyalty.

The day after your flight should go, call the bank or card issuer and do a chargeback for services not received, save a s75 as a last resort as you'll likely have no issues with the chargeback

[Egon]

Given what was going on, i was quite supportive of Virgin and could understand a couple of months to get your money back. However, 120 days is ridiculous.