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Unread 12 Apr 11, 06:16 PM  
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#9
dismum
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I am sorry you are having these problems after you have saved so hard and waited so long for your holiday.Imagine -or Virgin -are correct when they say an owner does not have to provide an electric kettle -if the owner is american they may not even know what one is but they do need to supply enough towels for everyone ,
As far as the bbq goes if it is for the owners use only why don't they lock it away ?
As the others have said take pictures and document everything so you can provide Virgin with evidence of the condition of the home.
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Unread 12 Apr 11, 06:58 PM  
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ChrisS
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I wouldn't touch tour operators villa homes with a barge pole. The owners of these homes are paid peanuts and generally, after the management company have been paid, the owner barely cover their costs for utilities etc, hence owners find themselves unable to update and keep their Florida investment up to a high standard that you paid for.

A DIY holiday is the only option I would take. Take a look at some of the Florida villas on offer on eBay, alternatively deal direct with owners who you believe genuinely care about their Florida home and the service they will offer you.
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Unread 12 Apr 11, 07:14 PM  
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#11
angelbabe
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5) Towels:- We have to share towels there are so few.Answer:- Yes you've guessed it- they are not obliged to provide enough for 13..) Blocked toilet (bearing in mind you are chrged if you block a toilet) as there are only 5 toilets and 13 of us we managed to unblock it as a case of necessity.
This is incorrect. Florida statutes for food and lodging establishments clearly state the following:

"Each transient public lodging establishment shall provide in the main public bathroom soap and clean towels or other approved hand-drying devices and each public lodging establishment shall furnish each guest with two clean individual towels so that two guests will not be required to use the same towel unless it has first been laundered."

Everything else you have mentioned all point to an owner and management company that are past caring unfortunately. If you would like the number of the Florida statute I have quoted, feel free to pm me.

I hope you are enjoying this beautiful Florida weather if nothing else
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Unread 12 Apr 11, 08:43 PM  
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Frontal
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Unfortunately, this is indicative of the falling out between VH and Imagine vacation homes.

The major problem being that the owners that have "sold their soul to the devil", and have put themselves in the hands of Imagine are more than likely in dire straits financially. As a result of this, there are quite a few AOA VH homes in semi dis-repair, which results in people receiving less than perfect villas.
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Unread 12 Apr 11, 08:51 PM  
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Katie this is terrible, I am so sorry your long awaited holiday is turning out like this.
I wish I had some positive advice for you.

Kate
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Unread 13 Apr 11, 09:04 AM  
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Melvin Pearce
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Originally Posted by Frontal View Post
Unfortunately, this is indicative of the falling out between VH and Imagine vacation homes.

The major problem being that the owners that have "sold their soul to the devil", and have put themselves in the hands of Imagine are more than likely in dire straits financially. As a result of this, there are quite a few AOA VH homes in semi dis-repair, which results in people receiving less than perfect villas.
We agree with Frontal, that unfortunately this is happening in many communities. It also doesn't help when the owner doesn't visit their own villa regularly. Also the villas Management should have replaced towels that have gone missing, we visit our villa twice a year but still our management had to get new towels to replace ones that had gone home with the guests.

As others have said, take plenty of photos, contact the management company about the towel situation and complain like hell when you get back.

Sorry, you are having this sad situation, but enjoy the rest of your holiday.

Melvin, Lesley, Simon and Carole
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Unread 13 Apr 11, 12:38 PM  
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Susan Coleman
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Thsi really terrible
I think Virgins conract with Imacine ends end of this month
but the new managers will find it just as hard to keep up enough villas at the standard required..
Hotel beds are just another middle man handling To bookings arrangements, not managing
Unfortnately not enough paid to villa owners to keep standrds up
BUT the towel situation ridiculous !
the managers should have topped up the supply as required by Florida law for rentals etc

You should be rehoused immediately, you should insist,but this is peak time so the managers may have a great deal of difficulty with that
If so

Go out and buy some more towels, and whatever you need... and take them home with you!
So you are comfortable
Take photos of everything
Towel provision
Range of pool furniture
Tableware etc
Enjoy the sun , and the parks...and make sure you get a good claim in towards a next DIY booked holiday with a Dibb villa
I cannot believe you paid that much for such a disgusting by any standards deal...
You deserve a big refund..
Best of luck with all !
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Unread 13 Apr 11, 01:31 PM  
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ncmurray
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Wow! 14k for 13 of you? That is a LOT of money! Assuming 600 each for flights, 1000 for car hire (if you got it through Virgin), that leaves 5200 for the villa. You can bet your bottom dollar that the owner probably only saw about 600 of that! The rest goes to all the middle men.

600 would just about cover the cost of utilities, and leaves absolutely nothing for upkeep of the villa.

I really feel for you, and I hope that Virgin will offer you adequate compensation. As already suggested, take as many photos as you can. I know that villa owners need to offer sufficient towels, but I think they are also obliged to offer enough furniture, cooking utensils etc. that will be needed for the size of their villa. I could be wrong about that, but I am sure it would be possible to find out.

I hope you enjoy the rest of your holiday.
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