WDTC update

morgi · 14 May 20, 06:15 PM

If this helps anyone just seen the update on the wdwtc

If you hold a reservation at a Disney Hotel for arrivals until 14th July 2020, we have waived all amendment and cancellation fees. We are offering you the same price if you wish to postpone your stay through 30th September 2021 (selected dates only, call for details) provided that your room and hotel type, length of stay and party size remain unchanged. Please note that amended bookings which include transportation may incur additional costs.

This is what I've been waiting for. Off to claim my refund. Didn't think I'd ever be pleased about a holiday been cancelled...

nadya · 14 May 20, 06:28 PM

Thanks for the info

Guest · 14 May 20, 06:30 PM

Glad to see they finally caught up with the options given by DLP themselves!

morgi · 14 May 20, 07:08 PM

No problem! I've been stalking the site for days so yes very pleased to see that they have brought things in line with the DLP site.

However there's a 77 minute wait to get through... ! May try in the morning instead!

**sameeel** · 14 May 20, 07:31 PM

Super-

Now do I get a refund and hope for decent offers/ free dining or reschedule my reservation

Clamshell · 14 May 20, 08:15 PM

Is this news only for DLP?

morgi · 14 May 20, 08:21 PM

Yes I think so unfortunately. Hopefully they will be an extension for wdw refunds/amendments soon.

morgi · 15 May 20, 09:54 AM

Just for anyone interested

Called WDTC got through in 45 minutes and refund was processed on the phone, they just said allow up to 14 days to show up with bank. Very quick no fuss or trying to convince me to rebook.

Happy but sad at the same time that its all sorted. That's all my holidays now cancelled for this year!

Pocock · 23 May 20, 04:52 PM

I just wanted to add that if you have a holiday booked from the 15th July onwards and only have the accommodation and tickets through WDTC you can also request a refund with no cancellation fees. I cancelled my holiday at the end of August yesterday. The terms and conditions state that these bookings are under the terms of Disneyland Paris, all bookings with travel options fall under the terms of Walt Disney Travel Company.

I called at 9am and was told it was 70 minute wait but it only took 35 minutes and again, really helpful agent, no problem to cancel and email confirmation received straightaway. It's about a 15 day wait for the refund itself.

14 May 20, 06:15 PM	#1
	14 May 20, 06:15 PM morgi Gone all Goofy
morgi Gone all Goofy Join Date: May 13	WDTC update If this helps anyone just seen the update on the wdwtc If you hold a reservation at a Disney Hotel for arrivals until 14th July 2020, we have waived all amendment and cancellation fees. We are offering you the same price if you wish to postpone your stay through 30th September 2021 (selected dates only, call for details) provided that your room and hotel type, length of stay and party size remain unchanged. Please note that amended bookings which include transportation may incur additional costs. This is what I've been waiting for. Off to claim my refund. Didn't think I'd ever be pleased about a holiday been cancelled...

14 May 20, 06:30 PM	#3
	14 May 20, 06:30 PM Guest Guest
Guest Guest	Glad to see they finally caught up with the options given by DLP themselves!

14 May 20, 07:08 PM	#4
	14 May 20, 07:08 PM morgi Gone all Goofy Thread Starter
morgi Thread Starter Gone all Goofy Join Date: May 13	No problem! I've been stalking the site for days so yes very pleased to see that they have brought things in line with the DLP site. However there's a 77 minute wait to get through... ! May try in the morning instead!

14 May 20, 08:21 PM	#7
	14 May 20, 08:21 PM morgi Gone all Goofy Thread Starter
morgi Thread Starter Gone all Goofy Join Date: May 13	Yes I think so unfortunately. Hopefully they will be an extension for wdw refunds/amendments soon.

15 May 20, 09:54 AM	#8
	15 May 20, 09:54 AM morgi Gone all Goofy Thread Starter
morgi Thread Starter Gone all Goofy Join Date: May 13	Just for anyone interested Called WDTC got through in 45 minutes and refund was processed on the phone, they just said allow up to 14 days to show up with bank. Very quick no fuss or trying to convince me to rebook. Happy but sad at the same time that its all sorted. That's all my holidays now cancelled for this year!

23 May 20, 04:52 PM	#9
	23 May 20, 04:52 PM Pocock Proud to wear my Ears
Pocock Proud to wear my Ears Join Date: May 04	I just wanted to add that if you have a holiday booked from the 15th July onwards and only have the accommodation and tickets through WDTC you can also request a refund with no cancellation fees. I cancelled my holiday at the end of August yesterday. The terms and conditions state that these bookings are under the terms of Disneyland Paris, all bookings with travel options fall under the terms of Walt Disney Travel Company. I called at 9am and was told it was 70 minute wait but it only took 35 minutes and again, really helpful agent, no problem to cancel and email confirmation received straightaway. It's about a 15 day wait for the refund itself.