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Trip Planning Florida Florida Holiday Planning Questions, Suggestions and Tips. |
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15 Aug 19, 07:09 PM |
#1
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slightly serious Dibber
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Florida Masters - I知 losing the will to live
We booked with FM last May for 4 adults and 5 kids (myself and my husband plus kids are taking his parents).
Before we paid the balance (not due until October as travel at Xmas) we booked to go in February half term. My school (I teach) have changed the inset day to coincide with a neighbour school and long story short I want to change that holiday but a day (travel sat-sun instead of Friday - say). I have phoned at least 3 times left messages, emailed half a dozen times, my husband has called half a dozen times. NOTHING. I copied in Major Travel as I think they 双wn them? Today a reply comes asking for CRN - I replied giving invoice copies again explaining the change. Email response was 双h sorry that was for the FM employee - it痴 him who needs to phone you He hasn稚 after well over a dozen attempts by us to contact. Before I realised this inset error we paid the balance in full for Xmas... I致e asked for e-tickets partly due to an extremely anxious child who needs to know where he痴 sitting and needs time and lots of to process - no response. I知 so fed up with this cowboy company and wish we had never booked February with them... the deposit is none refundable and I can稚 afford to write off 」600 but I so wish I could rebook February with someone else. Feel incredibly conned right now :-( Sorry I just need to vent! |
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15 Aug 19, 07:16 PM |
#2
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Imagineer
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Oh dear feel your pain, there was a thread on here last week about them too, don稚 think they could get a response from them either.
Good luck |
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15 Aug 19, 07:26 PM |
#3
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Imagineer
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I had a lot of problems with them too. There are other threads on here about them. Dreadful customer service. We booked our seats in the bubble and I checked them regularly. Florida Masters cancelled the flight and rebooked (at a profit to themselves). Luckily I noticed it and rang them and they got our seats back. I had already rung Virgin to see what was going on and they told me to contact FM as they had no booking for us as it had been cancelled. I was livid and worried as I book for other members of the family. They tried to change our villa too. We booked a 6 bed, 6 bath villa and they rung to say it had become "unavailable " and offered us a 5 bed 3 bath villa miles away. I told them I wanted what I had paid for. They rang back a couple of hours later and the villa we booked had suddenly become available again. Then a couple of days before we flew they rang to say they couldn't get us a 12 seater vehicle and we would have to have 2 cars. When we got to MCO they didn't know what we were on about and had half a dozen to choose from. When we got back FM sent us a bill for 」600 for the vehicle. Hubby got onto them and really had a go. We never paid it and never heard back from them. Good luck getting your flight ref no. so you can book your seats. It took me lots of phone calls and e mails just to get that. I wish this company would go out of business. The stress they cause is unbelieveable. Try calling them around 9pm. Good luck.
__________________
I Drive September 1996 Villa at Emerald Isle 2013 Villa at Emerald Isle 2015/wedding trip Villa at Champions Gate -2019 Rosen Hotel May 2023 |
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15 Aug 19, 07:33 PM |
#4
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Thread Starter
slightly serious Dibber
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I値l try at 9 - it痴 so hard as this is meant to be a surprise trip in February.
I shall never ever use them again despite hoping go next summer (waiting on BA to release flights). They are ruining the excitement for my in laws as well as causing so much bloody stress for me 😭 |
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15 Aug 19, 11:01 PM |
#5
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A Guest at All-Stars
Join Date: Aug 19
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Whilst I understand the frustration with FM, I知 confused; if your employer has changed the inset day they should be willing to honour any travel plans booked before the change. I have to attend insets (or twilights in lieu) but if it was given as a free day before, they must realise staff will have made plans.
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15 Aug 19, 11:23 PM |
#6
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Thread Starter
slightly serious Dibber
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The issue with inset is that I work in an infant and we usually share dates with juniors
Dates on website are incorrecg but I had an email with Correct and forgot :-( I could speak to my head and I will if I can稚 sort this but I lead an SEN unit of 12 on my own (no TA (I知 a HLTA)) in the mornings and would struggle for cover or supply痴. That and I知 studying my degree so may need to ask for the odd day if I知 under too much pressure from school as well (it痴 very confusing 🤣 |
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16 Aug 19, 07:10 AM |
#7
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Excited about Disney
Join Date: Nov 11
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every now and then I often think to give a company a try for my holiday and then I read these horror stories and I知 always pleased I DIY.
I always find travel agents will ask you to alter your dates/airline or hotel to suit them. If I知 parting with money it痴 on my terms not theirs. Good luck getting this sorted, have faith in booking DIY it痴 straight forward enough |
16 Aug 19, 07:21 AM |
#8
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Imagineer
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__________________
I Drive September 1996 Villa at Emerald Isle 2013 Villa at Emerald Isle 2015/wedding trip Villa at Champions Gate -2019 Rosen Hotel May 2023 |
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16 Aug 19, 07:21 AM |
#9
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Imagineer
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It might be worth contacting ATOL or ABTA, if either FM or Major are members.
Edited at 07:23 AM. |
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16 Aug 19, 07:35 AM |
#10
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Thread Starter
slightly serious Dibber
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I called them and as expected no one answered so I left a very stern voicemail.
Told them to call me by lunch time today or even respond to one of my emails today and that it was urgent...: I shall be calling again at 1 if they don稚. They are members of abta and Atol. |
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