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Old 24 Aug 19, 08:50 PM  
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pigginpink
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I have booked a holiday and paid for it by dd and the last payment was the 27th July the agent booking made an error on my debit set up and after 12 months there is a shortfall of 120.00 they have threatened to cancel if I do not pay they admitted it was there mistake what can I do 😦
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Old 24 Aug 19, 08:55 PM  
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jim jehosofat
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Sorry, my take is you owe the money so if you still want to go you'll need to pay up. You must have been aware that your payments weren't going to cover the cost.
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Old 24 Aug 19, 08:56 PM  
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Unfortunately I donít think there is anything you can do. Yes they have admitted they havenít collected the correct amount each month however the total cost of your holiday was x amount and that is what you need to pay.

Did you not realise that the amount you were paying each month wasnít going to add up to the balance you owed?
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Old 24 Aug 19, 08:57 PM  
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To set up a direct debit a letter (sometimes/some companies send by email) this has to be sent 10 days prior to the first payment coming out. You should have had that letter when you started the payments. Do you still have the letter? If so, please check it and see if they laid out the payments in a schedule.

But I assume the price quoted is what you need to pay, so is there still £120 owing?

Not sure if they can cancel the holiday, please check the T&Cs.
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Old 24 Aug 19, 09:02 PM  
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Bouncing Tigger
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Why wouldn't you pay it? It's not as though you're having to pay £120 extra than the original quoted holiday price. I understand they made a mistake but unfortunately for you, you still owe them that money.
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Old 24 Aug 19, 09:08 PM  
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pigginpink
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I was told the price of the direct debit which was for the cost of the holiday the mistake wasnít found out till the last payment even the travel agents didnít know until I queried it I was told the direct debit covered the price of the holiday so I believed them
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Old 24 Aug 19, 09:18 PM  
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I donít think thereís any way out of this. If the original price quoted includes that £120 I would imagine youíll need to pay it.
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Old 24 Aug 19, 09:23 PM  
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How much does your paperwork say your holiday costs in total? If what you have paid by DD doesnít add up to this, then the £120 needs to be paid.
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Old 24 Aug 19, 11:05 PM  
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Andybear
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You have to pay it. It's not as if they're charging you £120 extra.
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Old 24 Aug 19, 11:23 PM  
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scoobydooby
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What was the original total holiday cost quoted and what have you paid? If thereís a minus gap between those two things then you both got the maths wrong. Iíd let it go and pay. If they suddenly realised they under charged you £120 then they made an error. For the sake of £120 pay anyway, secure your trip and then decide if you can be bothered to bicker with them about it. Bickering on Twitter/Face Book if they are in the wrong (politely) will probably get a better result.

Edited at 11:31 PM.
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