Consequential loss claims

[dx4100]

Originally Posted by Fudge23

Just come home to a lovely surprise with a letter from BarclayCard paying out my consequential loss claim for £980.08. Checked my account and it has been paid in. This was for 4 people my husband, son, grandparent and myself. This claim was sent in the post on 22 November so it has taken too much time to resolve.

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Great news

[anneeb]

Originally Posted by Fudge23

Just come home to a lovely surprise with a letter from BarclayCard paying out my consequential loss claim for £980.08. Checked my account and it has been paid in. This was for 4 people my husband, son, grandparent and myself. This claim was sent in the post on 22 November so it has taken too much time to resolve.

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That's good news, just wish they would class my family the same as yours. Still waiting for Financial Ombudsman.

[dx4100]

Originally Posted by anneeb

That's good news, just wish they would class my family the same as yours. Still waiting for Financial Ombudsman.

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Your case is so silly!

The fact is you paid for the holiday on your credit card, the provider failed and now you need a resolution to put you back in a position as if the loss never occurred. The concept that it matters who was going on the trip is totally besides the point.

I hope you not only win, but get a some further compensation as well. The Ombudsman should fine them for messing you are like this.

[Blueste]

Well my saga with Halifax Clarity Card is finally over with them paying me just over £3500 from a mixture of there complaints procedure and amounts awarded by the financial ombudsman. They could have avoided paying £400 of it that was awarded because they did not act fairly/provide accurate information or apply the legislation correctly. Just need to change CC provider now and then I can forget Thomas *uck ever existed

[emmafleur]

Originally Posted by Fudge23

Just come home to a lovely surprise with a letter from BarclayCard paying out my consequential loss claim for £980.08. Checked my account and it has been paid in. This was for 4 people my husband, son, grandparent and myself. This claim was sent in the post on 22 November so it has taken too much time to resolve.

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Yay! Great news 😊😊

[anneeb]

Originally Posted by Blueste

Well my saga with Halifax Clarity Card is finally over with them paying me just over £3500 from a mixture of there complaints procedure and amounts awarded by the financial ombudsman. They could have avoided paying £400 of it that was awarded because they did not act fairly/provide accurate information or apply the legislation correctly. Just need to change CC provider now and then I can forget Thomas *uck ever existed

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I think that cc companies are relying on people not questioning their decisions. The fact that they have made £m's from people over the years doesn't seem to make them stop doing it. I am sure that I read somewhere that although you book your flights using cc and you start paying that amount off straight away, they actually delay payment to the airline until nearer the time. I am unsure if this is correct, very annoying if it is true.

[chelynnah]

Originally Posted by anneeb

I think that cc companies are relying on people not questioning their decisions. The fact that they have made £m's from people over the years doesn't seem to make them stop doing it. I am sure that I read somewhere that although you book your flights using cc and you start paying that amount off straight away, they actually delay payment to the airline until nearer the time. I am unsure if this is correct, very annoying if it is true.

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I don’t know if it’s true for airlines, but it’s definitely true in the hotel industry.

[Guest]

Good news here too - Tesco Bank have upheld mine and I’ll receive my payment over the next few days.

😄

[emmafleur]

Originally Posted by xuntitledx

Good news here too - Tesco Bank have upheld mine and I’ll receive my payment over the next few days.

😄

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🎉🎉 Tesco Bank were great with mine too 😊😊

[hawki]

Is there a time limit for them to respond to these claims? I sent a letter on 25th November to Virgin Money after I'd had my Thomas Cook flight refund. They say they're still investigating Its not hard they have the TC flight receipt & the new flight receipt, which both appear on my statement anyway!