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30 Jun 20, 06:44 PM
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Thread Starter
Imagineer
 
Join Date: Nov 12
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Oh my goodness!
Disney have cancelled our booking I’m on hold now |
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30 Jun 20, 07:24 PM
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Imagineer
Join Date: Aug 06
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30 Jun 20, 08:26 PM
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Thread Starter
Imagineer
Join Date: Nov 12
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After many calls, hang ups, cut off 😖
Cm advised this has happened with quite a few confirmed bookings. They are working to resolve ASAP! The good news is- MDE and park passes unaffected. It’s a watch & wait 🧐 |
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1 Jul 20, 09:34 AM
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Imagineer
Join Date: Aug 06
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1 Jul 20, 08:14 PM
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VIP Dibber
Join Date: Mar 06
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Same happening to me but I’m not booked until December and in the Contemporary Garden Wing which is definitely open! Just waiting for the Guest Care Team to call me with a solution 😬 If I get an upgrade out of it though I’ll be a happy bunny!
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1 Jul 20, 09:00 PM
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Thread Starter
Imagineer
Join Date: Nov 12
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I was told just to sit tight & guest services were not assisting! Is the guest care team a different team to guest services?🤔 |
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1 Jul 20, 11:34 PM
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VIP Dibber
Join Date: Mar 06
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I think so. She was very specific and told me that she couldn’t help but that the ‘Disney Guest Care Team’ would look into it and get back to me via email or phone.
Haven’t heard anything yet but I will update as soon as I do! Hope you get yours sorted too!
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2 Jul 20, 05:39 PM
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VIP Dibber
Join Date: Feb 11
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So I emailed a week ago, I honestly thought that because we are March, they'd say it'll be open. Just got a standard reply back so I've gone back and said thanks but please at least tell me if its expected to be until my booking time (13th March) will see when they come back if I get any more info
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2 Jul 20, 05:55 PM
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VIP Dibber
Join Date: Mar 06
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That’s frustrating as there is no point in phoning those numbers: they can’t answer the questions! I’m still waiting to hear what they’re going to do about the 2 rooms they’ve cancelled 😞
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2 Jul 20, 06:11 PM
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VIP Dibber
Join Date: Aug 14
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Following this thread as due to stay at Port Orleans in February...
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