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Old 12 May 21, 07:38 PM  
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#11
scenicafc
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Getting Excited
 
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Thank you everyone, spoken to the current owners, and have been reassured. Feeling much better about everything now.

Details are being sent to the new owners of those who currently have bookings, and all prices and arrangements will be honoured. I've looked at the new owners to be website and it all looks very nice and proper.
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Edited at 07:42 PM.
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Old 12 May 21, 09:02 PM  
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2point
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What is encouraging is the current owners had the decency to let you know what was going on. Credit to them for being open and trying to smooth the transfer.
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Old 13 May 21, 06:47 AM  
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#13
LLamb
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Originally Posted by scenicafc View Post
Thank you everyone, spoken to the current owners, and have been reassured. Feeling much better about everything now.

Details are being sent to the new owners of those who currently have bookings, and all prices and arrangements will be honoured. I've looked at the new owners to be website and it all looks very nice and proper.
Same here, feeling at lot better about it. I do really feel for the current owners and it’s not something they would of done lightly.
Happy that all prices and pool heating etc are still included.
Just need to be allowed in to the country now!
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Old 4 Aug 21, 02:11 PM  
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#14
Tinkerbell12
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Just been reading this thread…. We’ve booked for Aug 2022 & just seen our dates advertised as available!
Contacted the owner to be told they sold in January & that they don’t know if our booking will be honoured by the new owner.
To say I’m not happy would be an understatement.
They’ve said we can use our deposit on another one of their properties. It’s smaller & not lake side. There has been no suggestion it’s cheaper.
I’m awaiting the new owners details but 48 hours later haven’t heard anything.
I’m about to go to defcon 5… as out deposit was nearly £2k…..
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Old 4 Aug 21, 04:08 PM  
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Moorlandman
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Originally Posted by Tinkerbell12 View Post
Just been reading this thread…. We’ve booked for Aug 2022 & just seen our dates advertised as available!
Contacted the owner to be told they sold in January & that they don’t know if our booking will be honoured by the new owner.
To say I’m not happy would be an understatement.
They’ve said we can use our deposit on another one of their properties. It’s smaller & not lake side. There has been no suggestion it’s cheaper.
I’m awaiting the new owners details but 48 hours later haven’t heard anything.
I’m about to go to defcon 5… as out deposit was nearly £2k…..
Shocking. Not the best way to run a business is it. I hope you get this sorted out
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Old 6 Aug 21, 07:05 AM  
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#16
LLamb
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Originally Posted by Tinkerbell12 View Post
Just been reading this thread…. We’ve booked for Aug 2022 & just seen our dates advertised as available!
Contacted the owner to be told they sold in January & that they don’t know if our booking will be honoured by the new owner.
To say I’m not happy would be an understatement.
They’ve said we can use our deposit on another one of their properties. It’s smaller & not lake side. There has been no suggestion it’s cheaper.
I’m awaiting the new owners details but 48 hours later haven’t heard anything.
I’m about to go to defcon 5… as out deposit was nearly £2k…..
That’s awful, well thankfully the owner for us was very informative and helpful.
However after being reassured once the new owner made contact the terms and conditions where different (wanted $500 credit card hold, non refundable security deposit plus 50% deposit) and we ended up cancelling. We did get a refund on our deposit which was thankfully only £100 anyway.

I hope you get sorted, I would be asking for refund too. The trust has gone and you will never feel comfortable.
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