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Car Hire & Transportation Discuss the best way of getting around Florida. |
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28 Aug 19, 08:35 AM |
#1
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Apprentice Imagineer
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Extra charge from Avis?
After reading on here about Avis I was extra vigilant about making sure we had no extra charges when we returned our car on Monday. Receipt said 0 and no extra Charges. We pre paid for our Tank of fuel when we collected so we could return empty, lo and behold today they have taken £164 from me. Am unimpressed to say the least. I'm not a preferred member so have no way of checking it online. Will be making phone calls and will stick to Alamo from now on x
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- 1999 lake buena vista, 2001 lindifields villa, 2010 bridgewater crossing,2013 sandy ridge, 2014 extended stay america, 2015 westridge manors north, 2017 southern dunes villa, 2018 calabay Parc villa. trip report= https://DIBB.in/12468393 |
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28 Aug 19, 09:32 AM |
#2
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Imagineer
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Did you book with Avis direct or with someone like BA?
You don't need to be a preferred customer to check your invoice online avis/en/reservation/get-e-receipt
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Edited at 09:43 AM. |
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28 Aug 19, 09:38 AM |
#3
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Thread Starter
Apprentice Imagineer
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BA flydrive package. Collection and drop off at Tampa. After reading on here how Avis has been I made sure everything read 0.00 so cant figure out why £164 has been taken x
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- 1999 lake buena vista, 2001 lindifields villa, 2010 bridgewater crossing,2013 sandy ridge, 2014 extended stay america, 2015 westridge manors north, 2017 southern dunes villa, 2018 calabay Parc villa. trip report= https://DIBB.in/12468393 |
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28 Aug 19, 09:43 AM |
#4
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Imagineer
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The charge could be your deposit which usually drops back off a few days later, same thing happens with all rental companies.
Message AVIS on twitter or FB and they should be able to clear it up.
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Edited at 09:44 AM. |
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28 Aug 19, 10:01 AM |
#5
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Excited about Disney
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Does your receipt have anything against (net charges) above the amount due which would say 0?
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Once in a lifetime trip Oct 14 Terra Verde Villa 2nd Trip Oct 16 Terra Verde Villa 3rd Trip Easter 18 Dibb Villa Tuscan Hills 4th Trip Oct 19 POR+Terra Verde 5th Aug 19 Villa Need to plan again! |
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28 Aug 19, 03:41 PM |
#6
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Being a bit Goofy
Join Date: Jul 14
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I had similar with budget - I emailed and it was a fuel charge which they are reimbursing as we took it back full
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28 Aug 19, 05:37 PM |
#7
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Thread Starter
Apprentice Imagineer
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We prepaid for fuel when we collected the car. It's all in DH name so hes sorting it. I'll let you know what happens x
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- 1999 lake buena vista, 2001 lindifields villa, 2010 bridgewater crossing,2013 sandy ridge, 2014 extended stay america, 2015 westridge manors north, 2017 southern dunes villa, 2018 calabay Parc villa. trip report= https://DIBB.in/12468393 |
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28 Aug 19, 05:42 PM |
#8
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Very Serious Dibber
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28 Aug 19, 06:08 PM |
#9
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Thread Starter
Apprentice Imagineer
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We landed yesterday afternoon after a long delay at Chicago and saw the charge this morning x
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- 1999 lake buena vista, 2001 lindifields villa, 2010 bridgewater crossing,2013 sandy ridge, 2014 extended stay america, 2015 westridge manors north, 2017 southern dunes villa, 2018 calabay Parc villa. trip report= https://DIBB.in/12468393 |
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28 Aug 19, 06:27 PM |
#10
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Apprentice Imagineer
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I had this exact problem last year. I used twitter to contact them, they requested further details via a message and once I’d supplied it all to them the whole problem was dealt with and I had a refund within a couple of days.
Incidentally, I contacted BA at the same time (as it was a fly drive) and they got back to me a week later to say it would take a further two weeks to look into it, only for them to say I needed to contact Avis directly after 4 weeks!
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Our magic moment as Grand Marshall's in 2013 WL August 2014 The solo(ish) trip - August 2014 BC August 2016 If it ain't broke, don't fix it - August 2016 Villa 2018 - A change of scene - August 2018 |
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