My DisneyExperience won’t recognise my Virgin holidays ticket number

polly7525 · 14 Sep 19, 07:40 AM

All excited, just downloaded my documents from the VH website and went to My Disney Experience to start planning... nope.

I’ve entered the Disney reservation number from my documents as instructed but the website won’t have it ☹️ - any ideas/similar issues?

FamilyG · 14 Sep 19, 08:09 AM

I had the same problem. I just rang the number given on the order confirmation (0800 169 0730) and a cast member linked the tickets within minutes.

caitlinsmummy · 14 Sep 19, 09:43 AM

I'd suggest ringing Disney with the number. I've managed to link my reservation to MDE but our park tickets are only showing for myself, not for my husband and kids, a quick call to Disney should sort it xx

Chewie87 · 18 Sep 19, 06:06 PM

I’ve had a few problems with the app and my reservation... use the live chat thing, they fix everything 👍🏻

14 Sep 19, 08:09 AM	#2
	14 Sep 19, 08:09 AM FamilyG First POST
FamilyG First POST Join Date: Sep 15	I had the same problem. I just rang the number given on the order confirmation (0800 169 0730) and a cast member linked the tickets within minutes.