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Guest Services Site Questions, a tech query or just want to test something. |
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21 Feb 20, 05:55 PM |
#1
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Imagineer
Join Date: Jun 08
Location: Lake District
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Any clue? Retrieving lost BT email password.
I was prompted to change my email password a couple of years ago and now I've completely forgotten it.
I have my email on a couple of devices but once they fail I'm stuffed. When I go on the BT site that email brings me to an old closed business account and when I change the password it's only to that old business account. Any ideas? |
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21 Feb 20, 06:50 PM |
#2
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Imagineer
Join Date: Aug 18
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Your BT account is linked to an email address. I would assume if it is bringing up an old business account then this is not the email you are using for your current BT account.
I get an email every month about my bills online that I need to check so if your getting those emails check which address it’s going to. I used my personal email for my grans account so that I can keep and eye on it for her and when I got my new BT account last year I had to use my husbands email due to me already attaching mine to my grans account. If all else fails. Call BT tech support |
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21 Feb 20, 08:20 PM |
#3
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Getting Excited
Join Date: Jun 13
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I’m no help.. I have exactly the same problem! The reset needs you to input a postcode and seems to be linked to my ex- husband too 🙄
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4 Mar 20, 01:49 AM |
#4
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VIP Dibber
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Phone them. We had hassle as both business and home with BT. Couldn’t access home account. Eventually sorted but had to phone them.
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