Virgin Holidays cancelled our Disney Hotel

[mick]

That’s not good hope you manage to get it sorted

Joan

[Emma & Lloyd]

Thanks everyone. I just want them to put us onsite for as many nights as possible without dropping down to value resort as this is a special holiday and the last one for many years.
They are calling me back once the manager gets in.

[Disney Den]

How awful that you need to be sorting this out. I had a problem with Virgin Holidays where I had two rooms on my booking and when I contacted the resort to ask for adjoining rooms they only had one room booked for us. I was fortunate that at the time we had a friend of a friend who worked for Virgin and it was sorted but this was a long time ago and I had hoped that errors wouldn't hapen nowadays.
I don't know if you have tweeted Virgin Holidays but it seems the most powerful tool at the moment as they won't want millions of people seeing that they have messed up your booking and are pretty much wiping their hands of the responsibility. It's definitely worth a try.
Hope it all works out in the end for you all x

[TigerLily8]

Originally Posted by Emma & Lloyd

Thanks everyone. I just want them to put us onsite for as many nights as possible without dropping down to value resort as this is a special holiday and the last one for many years.
They are calling me back once the manager gets in.

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I think you really need to emphasise this when you speak to them! Make it clear that this is a special occasion for you and you have been saving for years (even if you haven't), and this mistake has caused you a lot of distress. Lay it on thick.

[Emma & Lloyd]

They haven’t responded to my tweets.
I only have about 7 followers! However The Great British Mickey Waffle Podcast account have re-tweeted for me.

[DonnyDuck]

If you tell us what your Twitter name is I'm sure plenty more Dibbers on here will retweet it for you!

[Emma & Lloyd]

😂 Thanks.
It’s Lloyd_1

[Emma & Lloyd]

‘You now have 8 followers’
😂

[davidh71]

As someone else has already said you need to go straight to the top with this. Do a Google search for their CEO's email. Send an email to both the CEO and their customer service team. Make sure to say how badly they have let you down and that it is supposed to be a special trip and how disappointed and angry you are. (Mentioning that you were advised to contact the CEO on thedibb might also be an good idea). This really does work and you will almost certainly get a much quicker and better response than going through the regular channels.

Good luck and I hope you get it sorted. It is disgraceful when large companies like Virgin hide behind their Ts&Cs to stitch customers up when they have mad a mistake.

[3disneykids]

This is awful so close to your holiday How long ago did you book? Did it include free dine as well?