New Japanese Law **UPDATE**

[Rac20]

Update on page 1👍🏻

[Melbatb]

I would call them this morning. What does your account say concerning the booking?

[happytraveller]

It looks to me like the message saying the booking was cancelled should have gone out before they got the confirmation. Now it appears everything is ok. Hopefully they can confirm that again though. You don't need this faff so close to departure

[Rac20]

Airbnb (before I had chance to call them) have now cancelled and removed the reservation from my booking.
They’ve said they will refund me. I’m not happy because they could have refunded me a month ago which would have given me more time to find alternative accommodation. I am also really unimpressed with the contradicting messages saying it has been cancelled/no everything is ok/it has been cancelled...

How can they not know!

Anyway I’m now waiting for a return phone call from Airbnb. I know it’s not their fault that the Japanese government changed the laws but I think they really could have handled it better.

I really hope that this holiday is easier and more enjoyable than the preparation. I can honestly say I have never looked forward to an holiday less.😥

[DisneyDaffodil]

So sorry to hear this update Rac20. I agree, whilst it isn't Airbnb's fault, they haven't handled this well at all. I do hope they offer you something suitable and affordable as quickly as possible so you can feel reassured and enjoy the holiday.

[Melbatb]

Oh no Is the accomodation still on the site?

[Rac20]

Originally Posted by Melbatb

Oh no Is the accomodation still on the site?

See more...

No 😥

There’s hardly any accommodation left for our dates at a price similar to what we paid for the same standard. I’m waiting for Airbnb to call me back and have just sent them an email asking for an update. I need to know how much they are going to refund / compensate me before I can book anything. The prices are astronomical at the minute. I’m really now starting to panic a little.

[happytraveller]

Originally Posted by Rac20

No 😥

There’s hardly any accommodation left for our dates at a price similar to what we paid for the same standard. I’m waiting for Airbnb to call me back and have just sent them an email asking for an update. I need to know how much they are going to refund / compensate me before I can book anything. The prices are astronomical at the minute. I’m really now starting to panic a little.

See more...

Oh no! I'm so sorry this has happened! As you say, they could have done this earlier. And as the pound has dropped things will now seem more too. I really do hope there is a silver lining in this and you have a fab holiday. You truly deserve it!

[Rac20]

Originally Posted by happytraveller

Oh no! I'm so sorry this has happened! As you say, they could have done this earlier. And as the pound has dropped things will now seem more too. I really do hope there is a silver lining in this and you have a fab holiday. You truly deserve it!

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Thank you. It just seems to be one thing after the other plus the flooding also. It's putting me off going before we even get there.

I hate waiting around for people to get in touch especially when I could be missing out on accommodation. It just seems one big mess. I want the house we booked. It was a massive house, not far from Disney. Now I can't even find a hostel for the same price and I'm not taking four children to a hostel.

[Melbatb]

Rac,

I found this from their help page:

What is the Japan Guest Support Fund?
What is this fund?

On June 1st, the Japanese government unexpectedly advised us that hosts who will not have a notification number on their listing should cancel upcoming reservations, even if those reservations were booked before the law governing home sharing takes effect. This announcement is incredibly disruptive and inconvenient for guests who must find a new place to stay. We have established a $10 million fund to cover reasonable additional expenses for guests who have been impacted by this change.

Who is eligible for this additional travel reimbursement?

If you are a guest who has already booked a reservation in Japan that begins on or after June 15th and your reservation was cancelled, you will receive a full refund and a travel coupon. In addition, you may be eligible for additional reimbursement. We will evaluate all reimbursement requests on a case-by-case basis. Generally, we will reimburse guests for reasonable additional expenses incurred as a result of a cancellation.

To apply for reimbursement, please send us:

A copy of the receipt from your cancelled Airbnb reservation.
Copies of any receipts for unexpected and unavoidable additional expenses incurred as a direct result of the cancellation (for example, reasonable increases in accomodation costs that took place on the same evenings as your previously scheduled Airbnb reservation, flight change fees, etc.).
A brief explanation of these charges.
A member of our team will evaluate the documents you submit, contact you if there are any questions, and process your reimbursement. Receipts can be submitted to japan-reimbursements@airbnb.com.

How quickly will reimbursements be issued?

We hope to evaluate and respond to any reimbursement request within two to four weeks.

How will guests get their reimbursement?

Guests will be issued refunds through the payout method they have on file with Airbnb. Guests who do not have a payout method on file will be prompted to add one so they can quickly and easily receive funds. More information about editing or changing payout methods can be found here.



I hope that helps. Good luck.