musements - hate my life right now!

[pinkbubbley]

the discount was there, it went through without the discount - i cant prove it ever was...

[pinkbubbley]

exactly the same for me, have spent all day arguing the toss...looks like im just going to have to deal with it...angry at myself

[philinmerthyr]

How do you get 20% discount? Is there a code?

[meva]

I noticed when I was pricing up tickets on the app that the discount kept coming and going. I hope you manage to sort something, letters to CEOs can be useful.
It's their website that randomly applies the discount so that could be the thrust of your complaint.
A few years ago I had a similar issue with a Disneyland Paris Hotel, they didn't want to know until I emailed the CEO, it was then sorted in about 2 hours.

[Rachie]

yes, discount dropped off for me too, several times.

[99plums]

Originally Posted by philinmerthyr

How do you get 20% discount? Is there a code?

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You have to download the google trips app, then search for Orlando as a destination. A list of offers and discounts will appear for visiting Orlando. Click on the musements one. As you can see by the other posts, it’s hit and miss as to what you actually get!

[WDWAug19]

I had exactly the same issue with them. They payment screen had the reduced price but they took the full amount.

You need to keep arguing the point (politely) and I finally asked for a full refund. They refused and I said that I would report it to the card issuer as an unauthorised payment at which point they refunded the 20%. It did take three weeks to get to that point.

[Procrastinator]

Yes, literally anything you do on that screen it tries to drop the discount. Very cheeky. Managed to get it to go through after multiple attempts and emptying the basket each time. Hope you get something sorted.

[suntink]

I eventually got my 20% discount refunded into my account after emailing constantly to complain. They told me the discount only applies the 1st time you try to pay, after that it won’t allow the discount, which to me is utter rubbish. Everyone needs to argue the case to get the refund. It’s a fantastic saving but very stressful when they take the full amount.

[Cocobean121]

Originally Posted by suntink

I eventually got my 20% discount refunded into my account after emailing constantly to complain. They told me the discount only applies the 1st time you try to pay, after that it won’t allow the discount, which to me is utter rubbish. Everyone needs to argue the case to get the refund. It’s a fantastic saving but very stressful when they take the full amount.

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Glad you got it sorted, their website was a complete pain if you tried to do anything on it, my payment kept failing as my credit card wasn’t sending an auth code, so every time I tried a different method it would drop the discount, or if I went back a page to check I’d got the right tickets, you had to be very alert to it, it nearly caught me out!