musements - hate my life right now!

[pinkbubbley]

About to lose the will to live...

Have just placed an order however it didnt work first time round, so went back and re-entered CC details...payment went through without 20% discount...musements refusing to help...no contact detail anywhere for google trips...just lost out on £400 in discount and now have tickets that i could have got cheaper elsewhere...called CC company who are also saying that they cant dispute as i agreed to transaction amount... sitting in corner rocking slowly, help!

[lifes2comp]

Can you not just cancel order and get refund?

[Hipstalike]

Cross your fingers they don’t deliver the ticket within their deadline (which is quite likely it seems) and ask for a cancellation in case they don’t deliver? I don’t see an easy way out sadly, as in legal terms you did indeed agree to the full price and Musement clearly states their tickets are nonrefundable.

[alibeau]

I would have thought there is a cooling off period for any online purchase?

1 Act within the cooling-off period. If you entered into the contract over the phone, online or on your doorstep, you have 14 calendar days to cancel the contract under the Consumer Contracts Regulations. The cooling-off period starts the day after you agree to go ahead with the service.

Ali x

[Fra]

Originally Posted by alibeau

I would have thought there is a cooling off period for any online purchase?

1 Act within the cooling-off period. If you entered into the contract over the phone, online or on your doorstep, you have 14 calendar days to cancel the contract under the Consumer Contracts Regulations. The cooling-off period starts the day after you agree to go ahead with the service.

Ali x

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Not sure tickets count.

[suntink]

I have just had confirmation that my payment has gone through after a week, they haven’t honoured my discount even though I have sent them a screen shot of my details clearly showing the discount.

[cebse]

How did you not realise the final payment on the last page did not have the 20% off ?
Horrible mistake but like above surely a cooling off period for online buying.
Trouble is now a days we all just click on the tic for agreeing there terms without reading them

[willssv]

Seems to be a few horror stories still for Musement. I'm tempted due to the savings but wary due to the stories of the discount being stopped. Are many people buying from these without problems? I have over £3k worth of tickets I'm looking to buy.

[Fra]

Originally Posted by suntink

I have just had confirmation that my payment has gone through after a week, they haven’t honoured my discount even though I have sent them a screen shot of my details clearly showing the discount.

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If they don't budge you can just dispute the charge with your CC provider.

[cebse]

The discount comes off before you commit to pay.
The first time I tried it did not come off so I did not buy. I contacted them which through online chat was very good.
They told me to empty my basket and start again. I did this and the discount came right off.
So I bought them and saved a fortune.