Virgin have given away my seats AGAIN!

[disneydaft70]

They did the same 3 years ago, again with my return flight, they've reassigned my booked and paid for seats and didn't even inform me, I found out my accident.

I have phoned and they said they'd changed aircraft and when the seating bookings were transfeered over there's been a "computor error" and mine didn't go across and now they've sold them on to someone else. I asked if they could just reassign those people as I actually booked it in March, but they said they can't?

I've contacted customer services and posted on their Facebook page but have been told it could take up to 14 days for a response

People have suggested in reply to my Facebook page that operational needs are addressed first,but this isn't the case as I was told it was an error.

Any suggestions to what I can do?

JA

[kirkdalewdw]

keep on at them, did this to me a few weeks ago. I had booked extra leg room before they changed the cabin classes, they said they couldn't give me my seats as the product no longer existed, they wanted to refund and resell me the seats at a huge difference with more miles, I refused as I had paid for seats and I wanted my paid seats, took several emails but I got my seats back.

[disneydaft70]

Originally Posted by kirkdalewdw

keep on at them, did this to me a few weeks ago. I had booked extra leg room before they changed the cabin classes, they said they couldn't give me my seats as the product no longer existed, they wanted to refund and resell me the seats at a huge difference with more miles, I refused as I had paid for seats and I wanted my paid seats, took several emails but I got my seats back.

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Thank you. I have no intentions in letting it go, especially as this is the 2nd time they've done this to me! And no sign of my £60 either!

All I want is my seats back, it's their mistake, they should honour my booking.

JA

[kirkdalewdw]

Originally Posted by disneydaft70

Thank you. I have no intentions in letting it go, especially as this is the 2nd time they've done this to me! And no sign of my £60 either!

All I want is my seats back, it's their mistake, they should honour my booking.

JA

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that's all I kept telling them , I have paid for my seat, you need to honour it

[MadHatter1]

How did they propose to remedy the situation? If they haven't offered you your seats back or offered you your money back?

[disneydaft70]

She said she could book me elsewhere but we wouldn't be sat together. I said I booked first so move the other people and she said they can't? But hang on you moved me!

I'm going to ring them again now to see if they've got any further with my complaint?

JA

[aladdin]

Originally Posted by disneydaft70

She said she could book me elsewhere but we wouldn't be sat together. I said I booked first so move the other people and she said they can't? But hang on you moved me!

I'm going to ring them again now to see if they've got any further with my complaint?

JA

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Yes but they moved you in error. They wouldn’t be moving the new people in error, they’d be moving them will full intent and therefore they’d then be in serious error again and would need to deal with several bookers as opposed to one. All they can do is refund you or seat you somewhere else. Unfortunately, it’s well within their TC’s to move you for operational purposes, they don’t really have to offer anything, so id work worth them as best I can and at the very least get a refund.

[coventry_family]

Paying for seats doesn't guarantee them. That's why we don't bother as it's just a money making scheme for the airlines for people that are daft enough to pay.

[KeithOP]

Originally Posted by aladdin

All they can do is refund you or seat you somewhere else.

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well no, it's not *all* they can do is it?

the OP paid for something, agreed it, then through no fault of their own, wasn't delivered it. In any other sphere of life other than airlines, we'd all be saying well that's not right at all!

Why we're all expected to put up with it from airlines, T&Cs or not, amazes me.

They *could* see if they could re-arrange the seating so that the OP gets their seats with minimal down the line disruption.. they COULD apologise profusely and offer an upgrade to the next class with an onboard credit?

They COULD do lots of things, but they don't bother because we all just suck it up.

I don't blame the poster for being annoyed and I hope you keep on at them until you get something that makes you feel properly compensated.

[billbarbara229]

Originally Posted by disneydaft70

They did the same 3 years ago, again with my return flight, they've reassigned my booked and paid for seats and didn't even inform me, I found out my accident.

I have phoned and they said they'd changed aircraft and when the seating bookings were transfeered over there's been a "computor error" and mine didn't go across and now they've sold them on to someone else. I asked if they could just reassign those people as I actually booked it in March, but they said they can't?

I've contacted customer services and posted on their Facebook page but have been told it could take up to 14 days for a response

People have suggested in reply to my Facebook page that operational needs are addressed first,but this isn't the case as I was told it was an error.

Any suggestions to what I can do?

JA

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Personally I don't believe them they did it to us in April found out by accident and had to demand our refund they dumped us into the most awkward seats in economy if that had happened before we booked Sept we would have flow another airline
Probably crew I suspect are taking advantage imho