I've given Netflights the benefit of the doubt till now, not any more,

[Geordie Al]

Originally Posted by Goldcoast

My eyes have definitely been opened 😳 how some business have been acting during this crisis.

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To show how bad they are, I asked them to provide me copies of the emails they claim they have sent to Virgin about my case over a month ago.
Under GDPR they are legally obliged to provide me with them within 30 days. They don't even adhere to that. Shocking company to deal with

[Geordie Al]

Just had an e-mail from Netflights (they only respond if you chase them) confirming that my flight is cancelled and Virgin have given them 'permission' to ask for a refund. They then state would I like the refund? Seriously you cannot make this stuff up!

[Goldcoast]

Originally Posted by Geordie Al

To show how bad they are, I asked them to provide me copies of the emails they claim they have sent to Virgin about my case over a month ago.
Under GDPR they are legally obliged to provide me with them within 30 days. They don't even adhere to that. Shocking company to deal with

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That's is shocking.

[Markpc2013]

Completed my refund request form on Netflights site 5 weeks ago for cancelled Virgin flight. Was told today they haven’t even submitted it to Virgin yet. Have raised a chargeback with CC company today. Completely unacceptable and won’t be using them again regardless of the price!

[Guest]

Originally Posted by Markpc2013

Completed my refund request form on Netflights site 5 weeks ago for cancelled Virgin flight. Was told today they haven’t even submitted it to Virgin yet. Have raised a chargeback with CC company today. Completely unacceptable and won’t be using them again regardless of the price!

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How did you find out? I requested a refund in mid April and have no idea what's going on.

[spikeybee]

Was due to fly with Aer Lingus last Friday booked with net flights, have been on to them today and been told I will not get a refund for between 90-120 days.

[Markpc2013]

Originally Posted by Hollie04

How did you find out? I requested a refund in mid April and have no idea what's going on.

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Asked them outright via PM on Twitter. They admitted it hadn’t been submitted yet

[col1968]

I have to say netflights have actually been ok for me- I was flying August from Glasgow with delta on a virgin code share. Found out that glasgow flights cancelled June 23rd so messaged netflights who confirmed this. I completed the refund request that day and have messaged them a few times since for updates. I messaged yesterday to be told my refund was back, this was followed up by an e mail from them to confirm that the refund had been processed and I would get it in 3-5 days back to my cc. So about 1 month to get the refund processed, not bad

[Guest]

Originally Posted by Markpc2013

Asked them outright via PM on Twitter. They admitted it hadn’t been submitted yet

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Thanks for posting. I messaged them today and apparently they have received refunds for 4 out of 5 of us. I have been told that I will get the cash back in 3-5 days for the single passenger booking and they're going to chase the missing refund on the group of 4. Fingers crossed I actually see the money some time soon!

[col1968]

Originally Posted by col1968

I have to say netflights have actually been ok for me- I was flying August from Glasgow with delta on a virgin code share. Found out that glasgow flights cancelled June 23rd so messaged netflights who confirmed this. I completed the refund request that day and have messaged them a few times since for updates. I messaged yesterday to be told my refund was back, this was followed up by an e mail from them to confirm that the refund had been processed and I would get it in 3-5 days back to my cc. So about 1 month to get the refund processed, not bad

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the money has hit my credit card tonight so really pleased with that, I was owed £3141 so that's a relief to get it back