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Old 30 Oct 20, 05:55 PM  
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#1
fraser301
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Disney DVC gold pass refund

Eventually spoke to Disney on the phone about 6 weeks ago requesting a refund on our annual passes but still no sign in my credit card account. Just wonder if anyone has had a similar experience.
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Old 31 Oct 20, 08:32 AM  
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dizneemad
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Yes, in the same boat cancelled it in August but still waiting. Have the number and plan on ringing them next week. Was told expect payment in October!
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Old 31 Oct 20, 09:07 AM  
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sky13
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My AP wasn't a DVC gold pass but a regular platinum pass.

Asked to cancel it in June. Got one payment around July/August which wasn't the amount I expected (think they only refunded me for the 3+ months Disney was closed). Emailed them again in August and just saw they refunded me for the remainder last month.

It really took quite a while to get the refund but it eventually did show up on my card!
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Old 31 Oct 20, 11:22 AM  
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bighal
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We had our refund for our DVC gold ap at the beginning of October.
Is the payment method that you used to pay for your AP still valid? If you used a magic band or cash for example you will be sent a cheque.
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Old 31 Oct 20, 12:01 PM  
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Donaldfan
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There's a thread on here called 'Anyone received refund from Disney annual pass'. You might want to read it.
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Old 2 Nov 20, 08:43 AM  
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gismo1554
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So I was told by Disney it can take up to 2 credit card cycles (so 2 months from when it disappeared from your account). If they can't return to the original payment card it will take longer as they are issuing cheques. I emailed to chase as cancelled mine back when the offer first came out and am still waiting. They checked and a cheque is being issued but they are running behind so should be out by the end of the month. I wouldn't expect a refund any time soon if you only requested 6 weeks ago. My AP disappeared off my app back at the beginning of September (8 weeks ago) and still nothing. Just be patient. There are a lot of refunds going out. I would say if you are worried (like I was as has now been more than 2 card cycles) email them and see what they say but I doubt they will give you anything more than "please wait" at this stage.
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Edited at 08:45 AM.
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Old 2 Nov 20, 08:59 PM  
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fraser301
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Thank you
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