Virgin Atlantic flight number changed & now indirect

[hawki]

Hi, I received notification today of a schedule change, my VA direct flight from Manchester to LA on 11th October has changed, leaving 7 hours earlier & flying via Amsterdam.
The flight number has changed so am I entitled to a refund now?

Thanks in advance

[keith1973]

Yes you can ask for a refund

[YorkshireT]

Yes major change Art 261/2004. Refund due in 7 days.

[Geordie Al]

This would be classed as a major schedule change, even for Virgin therefore you are entitled to a refund
However a word of warning. Although the Law stated you should get a refund within 7 days, Virgin are paying little attention to this and taking in the region of 120 days to process them .
Best of luck

[hawki]

Great, thanks for all replies I will start the process for a refund, would it be better to call or go via whats app?

[Mr Tom Morrow]

Originally Posted by hawki

Great, thanks for all replies I will start the process for a refund, would it be better to call or go via whats app?

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I would Whats app as that way you have an evidence trail you can transfer to a Word document if you need to provide evidence to your Credit Card Co for a charge back.

[YorkshireT]

Originally Posted by hawki

Great, thanks for all replies I will start the process for a refund, would it be better to call or go via whats app?

See more...

You’ll struggle to get hold. Looks like they’ve done a rescue deal and may start paying some back but they have been incredibly slow. Thus you may need to go down the chargeback/ S75 route. You should do the groundwork now.

This means sending a WhatsApp, Facebook message, email etc and calling (I recorded my call) and keep all the evidence of trying to get a refund.

Your messages basically say this is clearly a major change, and you’d like a full refund in accordance with Art 261/2004. I’d actually say this is due in 7 days also and if a refund is not processed promptly you will ask for a chargeback / S75. This ‘might’ get them moving a little quicker.

I’d probably give it a month which is 4x the legal obligation to refund then go to your credit card company- hopefully won’t be necessary as that can be a whole new battle.

[hawki]

Ok, I'll go via whatsapp, didnt know I coul copy to word, will look at that. I've experience with section 75 from last year with Thomas Cook, but hopefully wont need that yet!
Thanks for all the help, much appreciated

[Mr Tom Morrow]

Originally Posted by hawki

Ok, I'll go via whatsapp, didnt know I coul copy to word, will look at that. I've experience with section 75 from last year with Thomas Cook, but hopefully wont need that yet!
Thanks for all the help, much appreciated

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I only know it could go on Word as my Daughter who is an Engineer sorted it for me! All beyond my skills.

[hawki]

haha thanks Tom, I tested it out & mangaged to export via email so that will do as proof of conversation, now to ask for the refund!