Sat crying in the toilet

[louiseybobs]

Thank you everyone I messaged explaining what a one star review could do to a small business like mine and I'm hoping she will remove it.

I've also just realised when she purchased the item the estimated delivery date would have been 28th-3rd of December so she might not have received it in time in the first place 😒 I feel annoyed at myself for messaging her but I'm just sticking up for myself and my business 🥺

[MrsBC]

Originally Posted by TheHughesCrew

I never forget ordering a cake for my Mum's 70th from Coccywoccydoodah. The whole family were away in a huge holiday house. The cake was secretly delivered and we smuggled it up to my bedroom. Decided to have a peep with my SIL and it said "Happy birthday Julie" ... no idea who the bloody hell Julie was, but she probably got a cake with Mum/ Pat/ Grandma on it!

Please don't be too harsh on yourself. You've done all you can xxx

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Originally Posted by ROBBOTOO

Give yourself a break. Mistakes happen.

My step-son who sends cards via moonpig/funky pigeon etc to everyone, sent me a birthday card last year addressed to Julie! That’s not my name, but I guess he didn’t edit the name on the card to personalise it!

We just laugh about who the hell Julie is!

It’s not a “disaster”!


With all that’s going on currently, respond to the feedback and forget about it 👍.

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Julie's not having much luck with deliveries is she?

[400ixl]

Are you able to put a response to the review. A simple apology and that you refunded immediately will nuetralise the review for most people.

Don't give yourself a hard time over a simple rare mistake.

[Jedi Princess]

Louise, please don’t be too hard on yourself. You’ve dealt with the issue promptly, don’t let one bad review upset you. Look at all the positive ones.

Would it make you feel any better about the situation, if you sent another item to the buyer as a gesture of goodwill (if that’s an option). X

[Princesa]

Disaster is over the top! What was the item?

[louiseybobs]

I think that's what upset me the most as it was very dramatic.

A wooden plaque with Mr & Mrs on xx

[ROBBOTOO]

Originally Posted by MrsBC

Julie's not having much luck with deliveries is she?

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Perhaps Julie is the default for personalised stuff! 😂

We still laugh about it now!

It wasn’t a “disaster”, actually gave all of us a good laugh!

Mistakes happen.

I opened my card as it was sent to me direct. I just found it funny. 😂😂

Not sure why it was a disaster for the buyer in this case. Just don’t give it and ask for a refund, which was being given any way.

[Angcap]

Send them a personal note/email tell them what you told us (it always makes me feel better to explain). Let them know you are a caring person who is sorry (for goodness sake we all make mistakes, I’ve made some right howlers in the past).They may have believed it was a faceless large entity who doesn’t care. If they don’t get back to you with some kind words Sod them! They weren’t worth your worry!
WE know how upset you are and WE care, that’s what matters 😘

[storm]

Don't beat yourself up about it, mistakes happen.
I've twice received errors in personalised items this year on both occasions received an apology & replacement. On neither occasion did I " keyboard warrior".People need to realise bigger "disasters" happen ie Covid

On the feedback simply state you've apologised & refunded. One negative wouldn't put me off.

DD received a "Julie" bday card it was hilarious.

[louiseybobs]

These Julie mistakes are really cheering me up 🤣