Lost the Dining Plan

[Mickey2014]

Were you adding extra people to your booking or moving people to a different room who were already on same booking? If new people being added I would ask to get the original booking back and start the new booking for extra guests separately

[themeparksandy]

Originally Posted by Mickey2014

Were you adding extra people to your booking or moving people to a different room who were already on same booking? If new people being added I would ask to get the original booking back and start the new booking for extra guests separately

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They just wanted an extra room so they could have more room. We did 4 adults in 2008 and it wasn’t nice for 2 weeks.
I would just ask Virgin to cancel the 2nd room and put you back into the original booking with the free QSDP then contract Disney to book an extra room as room only.

[Bootrip2]

Originally Posted by Wiltonj7402

I have lodged a complaint with Virgin, I will keep you all updated. Thank you for everyone’s comments.

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They should have told you the implications of changes to the booking and warned you. 1 QS a meal for 4 adults over a two week or whatever stay is a substantial amount. They could’ve offered you a ‘cooling off’ period before making changes. Tbh our VH shop has given me so much duff information that I wouldn’t book with them unless it was substantially cheaper. Either they don’t know the basics or don’t know their a**e from their elbows! Hope you get sorted. X

[Kat11]

Originally Posted by Wiltonj7402

I already had tickets booked with the original package so I’m not sure. I saved money on the additional room with Virgin as I checked on the Disney website and booking a room separately would have only given me one free night as I’m staying at a value resort

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It sounds like they gave you the room discount instead from what you’ve said here. A better one than Disney direct which was only offering 1 free night. Is that right? So maybe they’ve given you the new offer instead? They should’ve made it clearer though.

I imagine you had to take names of one booking to move those people over to the new room so that’s why they’ve cancelled rather than just adding a new room?

I was bitten by something similar when I tried to amend a booking with attraction tickets. Because the DDP offer had expired when I tried to amend my booking I’d of lost the DDP (they did make this clear though) so I had to move my flights instead! So I understand the frustration.

Kat

[Bootrip2]

It should show on the invoice, but I bet the room added on was more than it was doing independently/seperately.. it’s about being honest with changes and what will happen. 3 times I’ve phoned Disney to change, but there’s no availability under the old offer, they have been clear I would lose dining plan but have left as it is while I work out what’s best. VH seem to be most inflexible and not offering a viable solution for their customer.

[Nimbus]

Originally Posted by Bootrip2

They should have told you the implications of changes to the booking and warned you. 1 QS a meal for 4 adults over a two week or whatever stay is a substantial amount.

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It works out at about $1000, I think?

It sounds like with the OP's new (amended) booking that they got a discount on the two rooms. If this is the case and the discount was equal to, or better than, $1000 then it may not be a bad thing. If the discount is significantly more than $1000 then it may actually be a good thing and may mean the OP actually saves money!

Still, it doesn't change the fact that Virgin should've made the OP aware of the impact of changing their booking - including the loss of their QS credits - before they agreed to it.

[redemma13]

Did you get this sorted with virgin?

Em

[Wiltonj7402]

Hello, I’m still waiting for a reply. I will keep you updated

[Wiltonj7402]

Hi everyone, I’m still waiting for Virgin to get back to me, I called them yesterday after I was left a voicemail. My complaint has been escalated and I was advised that I will hear from someone in the next few days. They will be listening to my phone call. The lady I spoke to yesterday agreed with me but I will just have to wait and see what happens.

[Bootrip2]

I do hope that they give you a fair outcome and reinstate the booking or give you something back to the value of what you’ve lost.