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View Poll Results: How is it going getting your money back from virgin
Virgin have refunded my money 15 19.48%
Virgin have not refunded my money 50 64.94%
received money back from my credit card 5 6.49%
Have a claim running with my credit card 12 15.58%
Multiple Choice Poll. Voters: 77. You may not vote on this poll

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Old 9 Jun 20, 11:39 AM  
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#1
madasahat
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pole for virgin Atlantic refunds

ok so lets see who has got a refund direct or a chargback on credit card For virgin Atlantic not virgin holidays as they do not look to have as many problems
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Edited at 11:46 AM.
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Old 9 Jun 20, 11:40 AM  
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maidmarian
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Originally Posted by madasahat View Post
ok so lets see who has got a refund direct or a chargback on credit card
But you need to say that it's VA flight only or VH only because you'll get both.
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Old 9 Jun 20, 11:45 AM  
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madasahat
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Originally Posted by maidmarian View Post
But you need to say that it's VA flight only or VH only because you'll get both.
oops cant edit title
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Old 9 Jun 20, 11:53 AM  
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#4
family of 7
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Virgin Atlantic refunded my money after 85 days, for flight only booking made directly with themselves.

This was in fact 5 days *after* Amex refunded me via chargeback, but that’s another story 😂



No meaningful communication from Virgin at any point...
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Old 9 Jun 20, 03:08 PM  
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Sherman
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I've not had my refund yet, even though I keep checking!
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Old 10 Jun 20, 10:38 PM  
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OrlandoLes
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I had a flight (VA) & car hire (VH) cancelled mid March for holiday starting 5th April. Was originally told 60 days then 90 days & today at 85 days I’ve had an email stating another 40 days meaning ~120 days/4 months after cancellation.
I’ve received a CC Section75 refund this a week after claiming last week at the 75 day mark, I expect they will soon stop emailing me but who knows - thinking I’ll wait another 120 days then let them know I had my money back via my CC
Cheers
Les
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Old 16 Jun 20, 06:07 PM  
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madasahat
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looks like they are now playing dirty and not starting the 120 days from when you first cancel
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Old 21 Jul 20, 02:16 PM  
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coggie
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Under normal circumstances how many days do they have to pay out refunds
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