Can't get hold of Disney to cancel!?

[Sarryb]

Originally Posted by Stubbs86

Have you perhaps been calling the Walt Disney Travel Company? They are based in the US.

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I've pretty much always got American people when calling DLP direct. Including when they called me to change a flight time once. 🤷

[kirmat]

I just got this:

Dear Guest,

The health and safety of our Guests and Cast Members has never been more important to Disneyland Paris. In order to ensure your well-being remains a top priority, the Disneyland Paris Parks will close from March 16 through to March 31. During this time, the Disney Hotels, Partner Hotels and Disney Village will remain open.



At this time, we kindly ask for your patience while we assist our Guests who are due to travel imminently. While our Disney Experts work through our Guests in travel date order, we would like to assure you that we are committed to assist you in amending your holiday so you can look forward to experiencing the magic of the Disney Parks. Please note, Walt Disney Travel Company International is waiving amendment fees for all Guests during the closure period to afford you the best possible flexibility to change your booking. Should you wish to cancel your booking we will offer you a full refund, you do not need to call us, kindly email to confirm your cancellation at disneytraveluk@disneyonline.com and ensure to include your booking reference and travel date in the subject line and this will be actioned in due course.

[kenville]

Originally Posted by Sarryb

I've pretty much always got American people when calling DLP direct. Including when they called me to change a flight time once. 🤷

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Me too

[lantern5]

Can I ask who you DM,d

[buryboy]

Originally Posted by kirmat

I called as due to arrive 30th March. Said call time was over 2 hours. 37 minutes later it cut me off. I emailed and was told have to discuss booking by phone. That’s going to be easier said than done!

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Can you confirm what email address you use for DLP please ?

[Lisa123wm]

Originally Posted by buryboy

Can you confirm what email address you use for DLP please ?

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I was just wondering this.
As they don’t want us to phone atm, surely we can email them?

[kirmat]

disneytraveluk@disneyonline.com

[Partyof3]

@DLPHelp we contacted on Twitter, they are the official help account for Disneyland and were very helpful!

[mitch-fishguard]

Originally Posted by kirmat

I just got this:

Dear Guest,

The health and safety of our Guests and Cast Members has never been more important to Disneyland Paris. In order to ensure your well-being remains a top priority, the Disneyland Paris Parks will close from March 16 through to March 31. During this time, the Disney Hotels, Partner Hotels and Disney Village will remain open.



At this time, we kindly ask for your patience while we assist our Guests who are due to travel imminently. While our Disney Experts work through our Guests in travel date order, we would like to assure you that we are committed to assist you in amending your holiday so you can look forward to experiencing the magic of the Disney Parks. Please note, Walt Disney Travel Company International is waiving amendment fees for all Guests during the closure period to afford you the best possible flexibility to change your booking. Should you wish to cancel your booking we will offer you a full refund, you do not need to call us, kindly email to confirm your cancellation at disneytraveluk@disneyonline.com and ensure to include your booking reference and travel date in the subject line and this will be actioned in due course.

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I had this as well. Just emailed the details and will now simply wait

[tim17]

You can cancel or move your dates on-line now.