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Trip Planning Florida Florida Holiday Planning Questions, Suggestions and Tips. |
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20 Apr 20, 01:38 PM |
#11
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VIP Dibber
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There was a period where various points websites, HfP being one of them, recommended booking the outbound on one PNR using the voucher, booking the return under another PNR using Avios then phoning BA to get them to apply the voucher across both flights and then refund the Avios for the return leg. This works but you can end up paying more in taxes, fees and charges with no refund as there is no recalculation - this is particularly relevant for US/Canadian flights.
Edited at 09:32 PM. |
21 Apr 20, 10:25 AM |
#12
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Imagineer
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Managed to book our two Club World seats for our return Sydney-Heathrow flight at 01:00 this morning. Just now need to try and contact BA to add on the Manchester flight when released tomorrow, and hopefully have the companion voucher applied to the booking to halve the Avios.
Just something I noticed when I called the USA phone number yesterday is that all calls appear to be routed to the UK call centre, as the opening times were 03:00-17:00 Eastern Standard Time, which coincides with the UK opening times, so you may not be able to call them as soon as seats are released.
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Link to all trip reports here 2024 The Retirement Roadshow – Part 2:Alaska, 2023 4th Time lucky - Aus & NZ, 2022 Cruising and Tuscany, 2020 A second unexpected staycation - Budapest to West Wales!, 2019 It’s Disney... but not as we know it!,2017 CA Possibly, Maybe, Definitely..,2016 Economy and a Studio Just Isn't Good Enough! |
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21 Apr 20, 10:41 AM |
#13
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VIP Dibber
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Pleased you got your seats. Hope this helps anyone trying to contact BA BA contact centres in the UK opening hours are 0800 to 2000 Monday to Friday and 0900 to 1700 Saturday and Sunday at the moment. Some BA staff are contact centre based and some working from home. The contact centres in India and South Africa at the moment are closed due to lockdown. |
21 Apr 20, 10:45 AM |
#14
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Imagineer
Join Date: May 10
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21 Apr 20, 11:01 AM |
#15
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Thread Starter
Very Serious Dibber
Join Date: May 14
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21 Apr 20, 02:13 PM |
#16
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Imagineer
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Hi - as I mentioned above, it looks as if the earliest you can call is 08:00 UK time (03:00 EST), and it’s a very British accent on the message! The US number was 001-877-767-7970, but may be worth just calling the usual BA UK number as I’m sure it’s only a single call centre dealing with things at the moment.
Thanks for that. At least it’s a bit more relaxed for me now as there is usually plenty of LHR-MAN availability. I was ready and waiting at 01:00 with everything set up - credit card details saved, cc with me for the security code, and contact details already in, so it was simply a case of whizzing through to the payment. Had a few moments of panic when the payment didn’t appear to be going through, but it eventually did and I have my confirmation filed away. When I booked the outbound flight for 19/03, it was the Monday morning after the clocks went forward, so I was on-line at midnight wondering why it wasn’t letting me book . After about 15 minutes I realised why... !
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Link to all trip reports here 2024 The Retirement Roadshow – Part 2:Alaska, 2023 4th Time lucky - Aus & NZ, 2022 Cruising and Tuscany, 2020 A second unexpected staycation - Budapest to West Wales!, 2019 It’s Disney... but not as we know it!,2017 CA Possibly, Maybe, Definitely..,2016 Economy and a Studio Just Isn't Good Enough! |
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21 Apr 20, 02:59 PM |
#17
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VIP Dibber
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Tonymc - there are 2 UK based call centres Newcastle and Manchester plus the staff from there working at home. There is also a limited number of calls fed through to Bremen but thats limited hours and rare that UK calls get to them.
I was once lucky enough to get 2 F return tickets to Sydney using Avios - those were the days Edited at 03:00 PM. |
23 Apr 20, 07:21 PM |
#18
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Imagineer
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Managed to get through to the call centre ... twice in fact (as I got cut off on the first call) - to add on the Manchester flight and get half the Avios refunded for our return flight. At least now we don’t have the hassle of driving back from LHR, only driving there.
Only 10-1/2 months to go!
__________________
Link to all trip reports here 2024 The Retirement Roadshow – Part 2:Alaska, 2023 4th Time lucky - Aus & NZ, 2022 Cruising and Tuscany, 2020 A second unexpected staycation - Budapest to West Wales!, 2019 It’s Disney... but not as we know it!,2017 CA Possibly, Maybe, Definitely..,2016 Economy and a Studio Just Isn't Good Enough! |
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23 Apr 20, 09:04 PM |
#19
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Thread Starter
Very Serious Dibber
Join Date: May 14
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23 Apr 20, 09:24 PM |
#20
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Imagineer
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It was linking the booking to the companion voucher. As I had booked the flight from Aus on-line, I couldn't use the voucher as I was booking another single ticket and you can only use for single flights from the UK, or return flights ex-UK.
Fortunately, we had sufficient Avios across the family account to pay the Avios in full (300,000), and then the agent refunded 150,000 Avios back to my account.
__________________
Link to all trip reports here 2024 The Retirement Roadshow – Part 2:Alaska, 2023 4th Time lucky - Aus & NZ, 2022 Cruising and Tuscany, 2020 A second unexpected staycation - Budapest to West Wales!, 2019 It’s Disney... but not as we know it!,2017 CA Possibly, Maybe, Definitely..,2016 Economy and a Studio Just Isn't Good Enough! |
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