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Old 20 Nov 20, 01:27 PM  
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#11
DisneyDaffodil
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Just received an email to say order has been processed and we should get the first copy by 8 December. Thanks for the link
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Old 21 Nov 20, 02:25 AM  
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#12
Susanjane
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Originally Posted by DisneyDaffodil View Post
Just received an email to say order has been processed and we should get the first copy by 8 December. Thanks for the link

I ordered a couple for family under the gift tab and have just received an email saying the same. Didnít try for myself so donít know if that would have been accepted as we had it last year.
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Old 25 Nov 20, 10:53 AM  
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#13
MarkUK
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Word of warning. Just had £62.40 taken out my account despite not receiving any of the 6 issues yet. Iím guessing even though I delayed the delivery until December they still started the subscription from the sign up date.
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Old 25 Nov 20, 10:57 AM  
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MariaLynda
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oh thanks for posting will go and check. they are naughty this year!
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Old 25 Nov 20, 10:58 AM  
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MariaLynda
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darn they have taken it from me too... how do we sort this?
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Old 25 Nov 20, 11:03 AM  
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#16
MarkUK
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Originally Posted by MariaLynda View Post
darn they have taken it from me too... how do we sort this?
First thing Iíve done is cancel the direct debit on my Nat-west app.

Nat-west states that if you cancel the direct debit before 8.20pm on the day the payment is due you should get it back. I think itís a bank issue as they process the payment so perhaps worth looking at your own bank protocols.
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Old 25 Nov 20, 11:04 AM  
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Dinglebert
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Originally Posted by MariaLynda View Post
darn they have taken it from me too... how do we sort this?
Get on to your bank and ask for it to be reversed. Its a direct debit guarantee issue which they can resolve.

I have had this offer for the past 5 years. Have tried again and will see what happens.
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Old 25 Nov 20, 11:07 AM  
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MariaLynda
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I've just rang them and they apologised and said its a technical issue. They are refunding it to me and I'll also cancel the dd on my account. I've also cancelled it so it won't renew after my 6th issue.

I phoned 03330 162 139. and pressed the option for cancelling. Got through almost instantly (for a change!).

x
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Old 25 Nov 20, 11:10 AM  
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#19
MarkUK
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NatWest states:

If a direct debit has been claimed from your account, you are able to recall it the same day by contacting us before 8.30pm (UK time).

If it is after 8.30pm (UK time) or the funds have left your account on a previous working day, then you will need to claim a Direct Debit Indemnity.

I cancelled on the app and it did show the option of cancelling this payment and any future payments
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Old 25 Nov 20, 11:11 AM  
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#20
MarkUK
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Originally Posted by MariaLynda View Post
I've just rang them and they apologised and said its a technical issue. They are refunding it to me and I'll also cancel the dd on my account. I've also cancelled it so it won't renew after my 6th issue.

I phoned 03330 162 139. and pressed the option for cancelling. Got through almost instantly (for a change!).

x
Oh ok. Iíll call too. Do you need a subscription ref number or anything?
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