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24 Jul 21, 05:18 PM |
#11
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Excited about Disney
Join Date: Dec 09
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We purchased our tickets from Orlando Ticket Deals (now Attraction Tickets) in 11/2019 for a 2020 holiday which, were obviously extended when the holiday was rebooked for 09/2021. We have now moved it to 06/2022 so, I contacted AT last Monday to enquire about the tickets - Universal & Seaworld have both extended theirs to the end of 2022 but, Disney had to be cancelled and replaced for 2022 (price difference was paid). I had to cut the existing Disney tickets and send them a picture - the new tickets were received on Thursday.
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24 Jul 21, 11:27 PM |
#12
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Gone all Goofy
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27 Jul 21, 08:30 AM |
#13
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I have Ears
Join Date: Jan 20
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I received an update to my recent Klook enquiry. It was essentially a holding message but they explained they have submitted a cancellation request for refund and that if it is successful then I won’t be able to use the same promotion code again when repurchasing the 2022 tickets.
That would be a little annoying but at this point I’m so fearful of losing the whole amount, that I’d gladly accept a refund! |
29 Jul 21, 06:46 AM |
#14
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Imagineer
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Well I’ve just received a message to say that due to lack of manpower it could take between 6 and 12 weeks to get an answer! This is 17 days on from my first message and 31 messages between us now ! I’m not holding my breathe at this point. I think I need to look into the possibility of whether I can claim via the section 75 on my credit card ? Hope you have a better outcome than me at the moment.
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1993 & 1994 Kissimmee*1999 ASM*2000 Lindfields*2006 Pop Century*2010 Windsor Hills, AKL & ASM*2012 Villa Greater Groves*2014 Cabana Bay/Disney Cruise*Apr2016 Villa Whispering Oaks*Aug2016 Highlands Reserve & RPR*Apr2018 CBR*July2018 HR Villa & Anna Maria*AUG2019 HRH*Dec 2022 Regal Oaks*Mar 2023 HR Villa* |
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15 Sep 21, 08:45 AM |
#15
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I have Ears
Join Date: Jan 20
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I’m still getting updates every week along this line:
“This is a follow-up email to update you that we are still working on your request/concern. No worries as we are doing our best to expedite the process and keep you updated.” With 15-days to expiry I’m getting very concerned now. Have you had any joy? Or progress with credit card company? |
16 Sep 21, 07:39 PM |
#16
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Getting to know the DIBB
Join Date: Feb 17
Location: West Yorkshire
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Bought tickets for Universal in 11/19 obviously now looking at 2022, so back in about May I contacted Universal direct not via ticket agent . Customer service was brilliant and they extended our tickets to January 2023
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17 Sep 21, 06:56 AM |
#17
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I have Ears
Join Date: Jan 20
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Yes - Universal have been fantastic. Without even making an enquiry I received an email saying all 2021 tickets have been extended to the end of 2022. No such decision or communication from Disney though which is where my enquiry lies… Disney won’t talk to me though as the tickets were bought through an intermediary:-(
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17 Sep 21, 04:13 PM |
#18
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Imagineer
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I just extended my Disney ticket to 2022 with AT.
Just sent them a photo of the cut up ticket. Paid £14 to change from 7 days to 14. Seemed easy and the ticket is in the post.
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POP 2013 - PORS 2015 CSR 2016 AOA 2016 A Wombat's Solo Trip to WDW - Trip Report POFQ 2017 - A Rainy Solo Trip Quest For Pandora - Trip Report DLP 2018 - Star Tours - A solo story trip May 2018 ASM 2018 - It's Looking like a lot like a Christmas Wombat- Solo Trip TBC |
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17 Sep 21, 04:40 PM |
#19
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Proud to wear my Ears
Join Date: May 13
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20 Sep 21, 09:41 AM |
#20
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I have Ears
Join Date: Jan 20
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This is exactly what I want to do - but the way I bought the tickets (via Klook who use a US intermediary) means I don’t have a physical ticket to cut up. Instead I have a PDF that I would need to ‘swap’ for a physics ticket upon arrival at Disney in Orlando….. hence I’m at Klook’s mercy who are supposedly still awaiting response from the intermediary. Disney won’t talk to me - 10 days to go until these expire, Aaaaargh!
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