Universal E-Tickets - Problem!

Concerned · 16 Aug 21, 04:24 PM

Back in Jan 2021 I purchased a couple of one day base e-tickets at Universal Orlando, expiring on Jan 30th 2022.
I bought them at Undercovertourist.

Today I enquired about whether I could cancel the tickets as the travel ban is still in place and my planned journey on Sept 25th this year has been cancelled. They were not at all helpful, claiming that after 90 days they can no longer cancel the tickets and told me they were sorry but tough.

Not sure what to do - there is no way I can go to Orlando before Jan 30th 2022 even if travel from the UK resumes by then. Any suggestions?

disneypars · 16 Aug 21, 04:25 PM

Travel insurance claim maybe?

Concerned · 16 Aug 21, 05:05 PM

Originally Posted by disneypars

Travel insurance claim maybe?

I was not insured!

lizzie145 · 17 Aug 21, 08:12 AM

Guest relations at universal may be able to freeze them or extend them for you

Nimbus · 17 Aug 21, 09:57 AM

Interesting. Because on UndercoverTourist's website for the Universal 1-day base ticket it says:

Refund Policy
Refundable for one (1) year from the date of purchase. E-Ticket must be unused. Once verified with the vendor that they are unused, 95% of the item(s) total will be refunded. Yup, we are friendly frogs. The 5% fee will cover the delivery, handling and the processing fees associated with accepting payment and fulfilling the order.

As you bought the ticket around 7 months ago then they should refund you 95% of the value. As per their terms.

You may want to go back to them and point out what it says on their website?

Concerned · 17 Aug 21, 12:39 PM

Originally Posted by Nimbus

Interesting. Because on UndercoverTourist's website for the Universal 1-day base ticket it says:

Refund Policy
Refundable for one (1) year from the date of purchase. E-Ticket must be unused. Once verified with the vendor that they are unused, 95% of the item(s) total will be refunded. Yup, we are friendly frogs. The 5% fee will cover the delivery, handling and the processing fees associated with accepting payment and fulfilling the order.

As you bought the ticket around 7 months ago then they should refund you 95% of the value. As per their terms.

You may want to go back to them and point out what it says on their website?

I didn't see this! Please provide link.

Nimbus · 17 Aug 21, 02:02 PM

Originally Posted by Concerned

I didn't see this! Please provide link.

Ok. Hopefully this link will work:

undercovertourist/or...dtn-expiration

You need to scroll down to where is says "Refund Policy".

If the above doesn't work then go onto their website, go to the Universal tickets, select a 1-day base ticket, read the info below it.

Concerned · 18 Aug 21, 10:54 AM

The issue appears resolved (I hope). I called UT and they told me that they could not refund me because I paid by PayPal and after 3 months since the transaction the system does not allow PayPal refunds (a new one on me). So they will credit my debit card instead. I'll wait a few days to see if they really carry out the credit, otherwise I'll be back on the phone to them. Emailing them is useless, you just get daft responses.

Nimbus · 18 Aug 21, 12:04 PM

Originally Posted by Concerned

The issue appears resolved (I hope). I called UT and they told me that they could not refund me because I paid by PayPal and after 3 months since the transaction the system does not allow PayPal refunds (a new one on me). So they will credit my debit card instead. I'll wait a few days to see if they really carry out the credit, otherwise I'll be back on the phone to them. Emailing them is useless, you just get daft responses.

Aha. So the problem wasn't that they wouldn't refund after 90 days. It was that they couldn't refund after 90 days because the system didn't allow it for some reason.

You would've thought they would've requested an alternative method to refund you if they couldn't refund to your PayPal account. It sounds more like an excuse to me, but maybe it was a genuine issue.

Fingers crossed you get your refund in a few days.

Concerned · 19 Aug 21, 11:07 AM

Originally Posted by Nimbus

Aha. So the problem wasn't that they wouldn't refund after 90 days. It was that they couldn't refund after 90 days because the system didn't allow it for some reason.

You would've thought they would've requested an alternative method to refund you if they couldn't refund to your PayPal account. It sounds more like an excuse to me, but maybe it was a genuine issue.

Fingers crossed you get your refund in a few days.

The refund has finally arrived - they credited my debit card with the funds. It took a couple of phone calls, but they did it.

In future I'll stick to card payments instead of PayPal.

16 Aug 21, 04:24 PM	#1
	16 Aug 21, 04:24 PM Concerned slightly serious Dibber
Concerned slightly serious Dibber Join Date: Nov 19	Universal E-Tickets - Problem! Back in Jan 2021 I purchased a couple of one day base e-tickets at Universal Orlando, expiring on Jan 30th 2022. I bought them at Undercovertourist. Today I enquired about whether I could cancel the tickets as the travel ban is still in place and my planned journey on Sept 25th this year has been cancelled. They were not at all helpful, claiming that after 90 days they can no longer cancel the tickets and told me they were sorry but tough. Not sure what to do - there is no way I can go to Orlando before Jan 30th 2022 even if travel from the UK resumes by then. Any suggestions?

18 Aug 21, 10:54 AM	#8
	18 Aug 21, 10:54 AM Concerned slightly serious Dibber Thread Starter
Concerned Thread Starter slightly serious Dibber Join Date: Nov 19	The issue appears resolved (I hope). I called UT and they told me that they could not refund me because I paid by PayPal and after 3 months since the transaction the system does not allow PayPal refunds (a new one on me). So they will credit my debit card instead. I'll wait a few days to see if they really carry out the credit, otherwise I'll be back on the phone to them. Emailing them is useless, you just get daft responses.