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Accommodation Hotels, Resorts, Villas Questions and Info |
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9 Nov 20, 10:21 AM |
#1
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Imagineer
Join Date: Aug 14
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otel.com contacts/email
long story cut short
booked 2020 grande villas with the above via trivago obviously got cancelled voucher issued but we since (late Aug/Sept)decided to request a refund instead as no idea when/if we could use the voucher have had no word from them despite raising a case on their website & updating twice could do with refund as we have now booked flights 2021 and on otel.com only 5 hotels in orlando only one we could use is no availability for our dates only number on website is +90 which is turkey so but loathed to ring that.. anyone have any contacts/ |
12 Nov 20, 09:49 AM |
#2
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Thread Starter
Imagineer
Join Date: Aug 14
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for future ref of anyone has any issues with this 'company'
after some diggin about on facebook group/internet got hold of the CEO & FD & others direct email spookily last night got an email back my refund is now being processed will be happy once i have my hard earned back but some progress |
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