Planet Hollywood - Avoid?

[Miss_Shell]

Hi all,
I've booked a table at Planet Hollywood Observatory on a night we have free during our stay. I was curious and went on YouTube and found that from the videos those people wouldn't go back. I'm thinking of cancelling and going elsewhere. However, before I do that has anyone been recently and came give me an opinion?

Thanks in advance

[Miss_Shell]

Anyone?

[nickimiz]

Ive read quite a few reviews because I'm in the same boat as you, we've booked but still undecided. From what I've read, it's not that bad just very loud, I know when it first reopened, it wasn't good but seems to be getting better.

[Mazbar]

We went there in May and our meal was fine. If you are on the dining plan then you only have to pay for the tip so not a lot of money, but if paying out of pocket than it can be expensive. We just had burger and fries and a desert for 3 of us the food was nice and the service was excellent, our server was a trainee but she was shadowed by a manager at all times and never got one thing wrong. The food was hot and our drinks where refilled without asking. The cost would have been $120 for 3 but we where on the dining plan so no cost only tip and we left $25.

[dippiedawnie]

We have an ADR in August as DH wants to try the Guy Fieri burgers and my son wants one of their milkshakes! From what I've read it's loud but ok so I'm taking ear plugs! 🙄

[KeithOP]

we thought it was dreadful in comparison to how it was before the refurb, I was really looking forward to it as well :/

We got there and there were no people in the lobby just 10 staff. We went over to the right to ask someone where to go for our reservation and when they finished chatting to themselves they finally directed us to the 6 girls behind a desk on the left. Got there and they said fine go see the guys over there... where we had been.

So we stood there and other parties joined the queue. They would say to us "ok next 2 table is yours"... and a server would come up and say "table for 4" so they'd take a 4 from the back and so on... finally one of the servers said "I'll get a table for them" and wandered off, but meanwhile another 2 * parties of 2 were seated by other servers. Ours finally came back and said oh sorry I didnt find a table but the next one that comes up...

I mean, repeat that for 30 mins and you get the idea. poorly organised, loads of staff standing around chatting.

Finally we got squeezed into one of those tables for two with so little space between us and the two next to us that we could hear every word. They've removed most of the interesting items of movie memorabilia from downstairs and it's just like one big boring room. Upstairs looks ok but as with before they dont seem to open it up often.

The server was extremely busy but fine, she did a good job and knew the menu. The food when it arrived was wrong but to her credit she noticed and went to fix it.

Food itself fine. Nothing remarkable and certainly over priced but it was ok.

I always used to argue for planet hollywood when people used to say it was rubbish. After all it was a bit of a gimmick and the movie stuff everywhere was interesting to look at. Bit of an experience.

The refurb looked like it was going to be amazing but they've made it 100times worse IMHO. Now it's just like an open plan circle of squeezed in tables with nothing special to see.

Oh there's a huge video screen which is impressive to see. That's the one thing I'd say it has going for it.

waste of time, space and money.

[strawbs]

I want to go but I keep hearing such mixed reviews.. I just can't make my mind up!

[KeithOP]

Originally Posted by strawbs

I want to go but I keep hearing such mixed reviews.. I just can't make my mind up!

See more...

well if youre curious why not? but I just wouldn't expect much

[strawbs]

Originally Posted by KeithOP

well if youre curious why not? but I just wouldn't expect much

See more...

It's my our first time to Disney and there's so much choice..! Looking forward to it more than anything though. I'm sure once I'm in the Disney bubble we'll be happy enough to give anything a go.

[disneytrio]

We went in March and it wasn't a good experience. We had been before 4 or 5 times as my DD loved the place, we won't return again though.
But saying that it was just our experience, and I think that if it's something you want to do then you should try it for yourself because it may be a better experience for someone else!