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Old 10 Jul 17, 12:34 AM  
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#11
katy341
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Thanks guys! I have already rebooted through aer lingus and saved £1000 ! But I just want the original money back!
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Old 10 Jul 17, 09:35 AM  
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#12
Eloise73
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That's horrific, what a disgusting way to treat people.

Hope you get your money back soon x
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Old 10 Jul 17, 12:05 PM  
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#13
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Shocking service. Good luck getting your money back. I will certainly never consider them in view of your experience.
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Old 10 Jul 17, 12:08 PM  
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#14
Faythy
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If you've paid by credit card (or even a small amount of the total cost by CC), you may be able to claim from your CC by either a Section 75 or a Chargeback. Not sure which would apply in your circumstances, think it's the Section 75. Have a word with your credit card company and see if they can do either of the above to speed up the process.

moneysavingexpert/sho...your-purchases

which/consumer-righ...use-chargeback
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Old 10 Jul 17, 06:29 PM  
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#15
katy341
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Just a little update to say... no money back today! I emailed twice to say can they email me once the transfer has been done... no reply!

No money either! Oh is on phone to credit card company!
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Old 10 Jul 17, 06:39 PM  
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#16
sarahb161
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Originally Posted by katy341 View Post
Just a little update to say... no money back today! I emailed twice to say can they email me once the transfer has been done... no reply!

No money either! Oh is on phone to credit card company!
I think your cc company is going to be your best bet - let us know how you get on.
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Old 10 Jul 17, 06:42 PM  
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halloweenbaby2
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Oh my that's terrible. Do they have a Facebook page - I'd be putting your story on there too.
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Old 10 Jul 17, 06:50 PM  
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DISNEYLIZ
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Hope you get your money back soon. What a awful company
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Old 10 Jul 17, 06:52 PM  
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#19
katy341
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I've put it on there several times...u can only private message as opposed to post on their page and they get someone to call etc!
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Old 10 Jul 17, 07:05 PM  
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#20
wendywhite
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Omg what a frustrating ordeal. Hope it gets sorted and hope this company get themselves sorted!
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