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Old 10 Jul 17, 07:33 PM  
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#21
Wee_Red
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Originally Posted by katy341 View Post
I've put it on there several times...u can only private message as opposed to post on their page and they get someone to call etc!
What about Twitter? If you @ them there are bots that pick up on complaints and highlight the poor service.
They also can't avoid that from being made public.
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Old 10 Jul 17, 07:38 PM  
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dave
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Originally Posted by katy341 View Post
dave - when the problems started and i did some digging i saw all about the trouble you had! i waited until i had written confirmation of the money they owe me as a lot was over the phone but i swore once i had the confirmation or the money back!

now i will make sure EVERYONE knows how bad this company is!
It will come through you just will be on at them everyday. Good luck.
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Old 10 Jul 17, 08:23 PM  
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#23
katy341
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I don't have twitter unfortunately... they've apologised again through fb saying they've been out the office and a request to head office again I get nothing but apologies...
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Old 10 Jul 17, 08:40 PM  
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#24
Thorpy
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Apologies don't pay your Leccy bill... keep going at them !
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Old 10 Jul 17, 09:06 PM  
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Mel49
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I remember your original post and assumed it had all been sorted as hadn't seen any other posts and seems crazy that after all this time it's still ongoing.

Hope the Credit Card Company can arrange a chargeback asap especially as the flights have been cancelled and you can get back into planning mode and put it all behind you.
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Old 10 Jul 17, 09:20 PM  
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#26
katy341
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Thanks everyone xx credit card company (m&s) are launching an investigation ... x
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Old 10 Jul 17, 10:43 PM  
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#27
DisneyBobby
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Chuffing Nora... I wish I'd seen this yesterday as I booked with them today.

I've received my invoice & ATOL invoice via email which I need to print off tomorrow, looking at it all through my phone it all looks fine.

Can I also say I'm really sorry for your bad experience, this holiday isn't a cheap undetaking by any imagine & I really hope you get everything sorted, after reading this thread, I will be on the ball & watch their every step.
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Old 11 Jul 17, 06:56 AM  
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#28
swiper
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Katy341...
Im sure you will get this all sorted, then you can go on to plan your amazing holiday!
Keep us posted
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Old 11 Jul 17, 07:10 AM  
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#29
Mental Minnie
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Just seen this. Horrible disgusting treatment. Hope you get it all sorted.
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Old 11 Jul 17, 07:12 AM  
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#30
JessBlu
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Avoid avoid avoid!
Lesson learned thanks!
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