|
Tickets Theme Park Ticket questions and advice |
|
Thread Tools | Search this Thread | Display Modes |
7 May 15, 06:42 PM |
#61
|
|
VIP Dibber
|
Well done Chris. Nice to see a company acknowledging things weren't quiet correct and could have been handled better even if their intentions were for the greater good. Communication is everything.
__________________
LBV Spa resort October 2013 Bahama bay October/Nov 2015, Disney contemporary oct 2015, Loews rpr Nov 2015 Bahama bay October /Nov 2017, Disney contemporary oct 17 , AKL , GF Yacht club / Bahama bay oct/Nov 2019 , poly Nov 2022 boulder ridge, Polynesian , AOA and Bahama bay Sept 24 POFQ |
|
|
7 May 15, 07:26 PM |
#62
|
|
VIP Dibber
|
A very nice, humble and informative reply from Chris. And unusually these days, a very public apology.
I will continue in future to use ATD, as I have found their service faultless in the past. I found it fascinating that Chris, in asserting that a £1000 fraud loss will take £20,000 of new orders to get back is more or less stating that the margin made by a very large scale ticket provider is 5% give or take. I believed that it would be a lot higher!
__________________
2005 onwards.. lots of times! Index of all my Trip and Pretrip reports..https://www.thedibb.co.uk/forums/sho...6#post15662196 Edited at 07:31 PM. |
|
|
7 May 15, 09:16 PM |
#63
|
|
Imagineer
|
Wow, always rated ATD but this raises the bar even higher ... It's how a company deals with its issues and complaints that's the true measure of its worth.
We live in a world where there are constant threats from scammers, I work in boat sales and believe me it's constant ... As a company you don't wish to offend the good guys but you do need protocol to protect your profits and the people you represent. Good old fashioned personal customer service ... The way it should be. Spot on Chris
__________________
The Florida Keys; our ‘Happiest place on Earth’ 🌴❤️⛵️🚤 |
|
|
8 May 15, 05:32 PM |
#64
|
|
Imagineer
|
I would imagine they were slightly suspicious for whatever reason and wanted to test the water by requesting further information.
We do this regularly. (we don't request utility bills) Usually my fraud radar is spot on and they don't reply or they reply angrily which is also a telltale sign. It's definitely an inconvenience and a bit frustrating but they are not obliged to send to an address other than the cardholder address. They should refund you promptly though. I've only used them once but had no problems. They did send to my work address but I had been emailing Stephanie there from work so I guess that might have been sufficient confirmation? Hope you get it sorted quickly Edited at 06:38 PM. |
|
|
8 May 15, 07:03 PM |
#65
|
Guest
|
Well done ATD (I bought my tickets from them and was very happy). I still can't help but think that if the OP had sent them the info all would have been good. If he didn't send the info (didn't reply or refused) what would he expect ATD to think about the situation...
|
10 May 15, 07:26 AM |
#66
|
|
Imagineer
|
Glad to see a company taking fraud seriously ! I will be booking my tickets through them next year as I have done on our previous holidays ,quite honestly I would not have been annoyed by this they were protecting your card and themselves from fraud and their transactions are not only a few pounds worth they are a lot of money !
|
|
|
10 May 15, 07:42 AM |
#67
|
|
VIP Dibber
|
I agree, I have purchased from ATD before and would again, I would rather they take fraud seriously😎
__________________
Marriott Motel, IDrive 1991, Davenport 2009, Windsor Palms 2010, 2012, Windsor Palms/RPR 2014, Windsor Palms, RPR, HRH 2016, Anna Maria, RPR, HRH & Windsor Palms 2018, Miami, Orlando, Anna Maria & Naples 2019. Orlando/HRH Easter 2022 & Miami/Orlando/RPR/Anna Maria/Naples 2022, Orlando 2023, Exploring Tampa 2024, Family relaxation at Anna Maria 2024 |
|
|
10 May 15, 07:42 AM |
#68
|
Imagineer
Join Date: Mar 02
|
This thread has been automatically closed as it has not been posted on in 365 days.
|
Thread Tools | Search this Thread |
Display Modes | |
|
DIBB Savings |
AttractionTickets.com
Get £10 off each Disney Ticket with the code ATDIBB10 Get up to £50 off per room at Disney or Universal with the code DIBBHOTELS |
theDIBB Blog |
One of the the five worlds found in Epic Universe, How to Train Your Dragon... Read More »
Disney announced that a new nighttime show, “Disney Dreams That Soar,” will run nightly at... Read More »
Walt Disney World Resort guests can get ready to have a “glowing’’ good time when... Read More »
|
theDIBB Menu |
Exchange Rates |
US Dollar Rates
Euro Rates |
DIBB Premium Membership |
Did you know you can help support theDIBB with Premium Membership? Check out this link for more information and benefits, such as... "No adverts on theDIBB Forums" Upgrade Now |