IPhone help

cloud · 21 May 22, 09:58 PM

Hi guys please help….me and DH both have IPhones his is 11 mines 13 every time we try and connect to public Wi-Fi ( today was in Starbucks) he does no trouble mine says unable to connect insecure Wi-Fi😡happens everywhere hotels shops so annoying

**BucksBugsy** · 21 May 22, 10:01 PM

Is it just Starbucks? Is it OK at home
?)

cloud · 21 May 22, 10:19 PM

Hi no home Wi-Fi is fine won’t connect to any public Wi-Fi

Wazza · 21 May 22, 11:18 PM

Originally Posted by cloud

Hi guys please help….me and DH both have IPhones his is 11 mines 13 every time we try and connect to public Wi-Fi ( today was in Starbucks) he does no trouble mine says unable to connect insecure Wi-Fi😡happens everywhere hotels shops so annoying

Try resetting your Wi-Fi settings as follows

Select SETTINGS.
Tap GENERAL.
Select TRANSFER OR RESET IPHONE
Select RESET
And finally, RESET NETWORK SETTINGS

And then follow the prompts

The only thing is this will reset all settings so you’ll need to reconnect to your home Wi-Fi after you’ve done the above

Rac20 · 22 May 22, 05:36 AM

How much data do you have? I’d just turn it off if I have enough.

**BucksBugsy** · 22 May 22, 05:52 AM

Which network provider are you with ? I knowwe are talking about WiFi here but companies install network security software (for example Vodafone call theirs secure net)

Do you have any vpn installed ?

How much storage space do you have left on you phone ?

Nimbus · 23 May 22, 04:16 PM

Usually when you connect to these public wifi services a webpage should pop up asking you either to log in or to accept the terms and conditions of use. I think the problem here might be that you've not had that webpage pop up or you haven't logged in or accepted the Ts&cs.

In which case, you need to go on the wifi page on settings, select the relevant wifi channel for Starbucks (or whatever), toggle off the Auto-Join option, then select Forget Network. Then go back to the main wifi setting page, select to connect to the Starbucks wifi channel, and then log in to that wifi channel when the webpage to do that pops up.

Otherwise, does this page help:
appletoolbox/iphone-cant...d-network-fix/