Swan & Dolphin - Pros & Cons

[suecee]

Originally Posted by Dunc

Just a quick tip - on three out of the 6 times I stayed, I got a free upgrade to a resort view balcony room, which gives a fantastic view of the Epcot fireworks. The first time, it was because we had to wait an hour at check in, as their IT system was down. The second time, I complained about the room I was allocated, as I had booked a lake view room, and I had a view of a wall. They offered me a suite. I asked if it had a lake view, and it hadn't. Eventually, they offered me a balcony room, plus $100 restaurant voucher. The third time, my other half emailed that it was my birthday (it was), and got an upgrade. I didn't know she'd emailed, and I asked for a balcony at check in, and they said I'd already got one. Last time we stayed, we got a front and centre room, from which we could see both Epcot and HS fireworks. Didn't even ask for upgrade. It didn't have a balcony, but was the best view ever. Definitely worth a cheeky email about a month or so before arrival. Service is exemplary.

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Thanks for the tip - it will be my 50th so definitely worth an email!

[Mamie Baldwin]

Are the resort fees still applicable if you book through the WDW website as they aren't mentioned?

Thanks