Go Back   theDIBB > Walt Disney World and Other Florida Vacation Planning > Trip Planning Florida
Forgotten Password?
Notices
Trip Planning Florida Florida Holiday Planning Questions, Suggestions and Tips.
Reply
Thread Tools Search this Thread Display Modes
Unread 22 Aug 19, 08:59 PM  
Link to this Post
#17
Finn family
VIP Dibber

 
Finn family's Avatar
 
Join Date: Apr 06

Finn family's Reviews
Hotel Reviews: 2
Restaurant Reviews: 6
I have just arrived back from Orlando and had a really bad Thomas Cook experience. Rude ground staff, delays, sarcastic staff on board. Also, major delays and not even a free bottle of water on board.

We have previously flew with Virgin and British Airways and find them a lot better.
__________________
The Finn Family
Donal, Charlene, Bella, Nat
4 Trips to California
1 Trip to Tokyo
14 Trips to Florida
Quality Inn Plaza Hotel '00 '02 '03, Sunset Lakes Villa '04, Clarion Inn Hotel '06 '11, Extended Stay Deluxe Hotel '07 '08 '10 '12, The Sanctuary at West Haven '15 '18, The Abbey at West Haven '16 Country Inn and Suites '19


Finn family is offline Click to view Members Gallery Click to view Members Trip Plans
Missing Disney Already
Reply With Quote
Unread 22 Aug 19, 09:35 PM  
Link to this Post
#18
Picklepuppy
Apprentice Imagineer
 
Picklepuppy's Avatar
 
Join Date: Dec 16
Mobile

I think tc are like all companies in that there will always be some customers who arent happy as they are staffed by humans and humans make mistakes. I personally loved our Thomas cook experience they were great and great with our kids in pe.
Picklepuppy is offline Girl Mouse Click to view Members Gallery Click to view Members Trip Plans
3 week All Star Holiday!
Reply With Quote
Unread 23 Aug 19, 07:43 AM  
Link to this Post
#19
itsmeGAV
slightly serious Dibber
 
itsmeGAV's Avatar
 
Join Date: Aug 19
Location: South West
Originally Posted by Finn family View Post
Rude ground staff
Ground staff are not employed by TC.. That would be an MCO issue.

Ultimately, everyone will have their own expectations of a carrier if they've flown with the better known ones such as BA/VA etc.

So when coming to more of a budget carrier it can be seen as a poor experience to them due to expecting the same standards... imo this seems to be a common trend on the Dibb.

Edited at 07:47 AM.
itsmeGAV is offline Boy Mouse Click to view Members Gallery Click to view Members Trip Plans
WDW & Universal 2020
Reply With Quote
Unread 23 Aug 19, 07:52 AM  
Link to this Post
#20
Picklepuppy
Apprentice Imagineer
 
Picklepuppy's Avatar
 
Join Date: Dec 16
Mobile

Originally Posted by itsmeGAV View Post
Ground staff are not employed by TC.. That would be an MCO issue.

Ultimately, everyone will have their own expectations of a carrier if they've flown with the better known ones such as BA/VA etc.


So when coming to more of a budget carrier it can be seen as a poor experience to them due to expecting the same standards... imo this seems to be a common trend on the Dibb.
I dont think very highly of virgin, every time we have flown with them we have been bitterly disappointed and met with really rude crew and filthy planes.
I think scheduled airlines are often perceived as being better but often TC and tui and the other chartered airlines are a lot better and cheaper! The logo on the tail doesnt guarantee good service any more 😢
Picklepuppy is offline Girl Mouse Click to view Members Gallery Click to view Members Trip Plans
3 week All Star Holiday!
Reply With Quote
Unread 23 Aug 19, 08:32 AM  
Link to this Post
#21
jdybnsn
Imagineer
 
jdybnsn's Avatar
 
Join Date: Sep 05
We are flying Virgin to the Caribbean next year, due to getting some cheap reward seats.

After many years of flying TC, mainly in their PE cabin (though not exclusively) I never thought I'd say this but I'm actually NOT looking forward to flying with Virgin again ! We are going to be flying on their ex Berlin 330-200 - apparently it has rubbish seat pitch and very cramped.
The only thing we are looking forward to is the IFE.

However, I shouldn't really complain given we are getting there and back for 236pp - so I can't be too hard on them can I ? I just wish TC had a reward scheme !
__________________

**GOLD CASTAWAY CAY MEMBERS !**Feb2002- I Drive Feb2004- PORS Feb2006 -Regal Palms/4 Night Disney Wonder Feb2008- Reunion /Disney Magic Western/Omni@CG Feb2010 - Reunion/Disney Magic Eastern/Hammock Beach PalmCoast July2010- Disney Magic 8 Night Dover-Barcelona July2011 Disney Magic10 Night Med.Feb2012-Anna Maria Island/Disney Dream X2/Hyatt GC. May 2014 Disney Fantasy Eastern
jdybnsn is offline Girl Mouse Click to view Members Gallery Click to view Members Trip Plans
Florida's Fabulous In February -&May 2 ?
Reply With Quote
Unread 23 Aug 19, 08:59 AM  
Link to this Post
#22
Florida4ever
Having Dinner with Goofy
 
Florida4ever's Avatar
 
Join Date: Mar 15
Mobile

Ive flown with many airlines to Florida and found TC pretty good😊 if they had direct flights with TC from Bristol to Orlando Id choose TC Premium Economy every time😁 normally much cheaper than Tui although Tui give more comfort and a few more frills🤔Happy to save a few pound and happily fly TC
__________________
I Love Florida!
Highlands Reserve, Florida Pines,The Reserve At Town Centre, Tivolli Manor x2 ,West Stonebridge x2, Next Stop Tuscan Ridge
Florida4ever is offline Girl Mouse Click to view Members Gallery Click to view Members Trip Plans Reply With Quote
Unread 23 Aug 19, 01:00 PM  
Link to this Post
#23
mattyped
slightly serious Dibber
 
Join Date: Aug 15
Mobile

We were delayed for 2 hrs half way through a pushback on the apron due to severe lightning. We were given bottled water and free icecream whilst we waited. Boring but well attended and comfortable and not the airlines fault. We travelled virgin prior and found the price difference not worth it at all. Going tc again next year.
mattyped is offline Boy Mouse Click to view Members Gallery Click to view Members Trip Plans
House of the mouse
Reply With Quote
Unread 24 Aug 19, 01:05 PM  
Link to this Post
#24
Finn family
VIP Dibber

 
Finn family's Avatar
 
Join Date: Apr 06

Finn family's Reviews
Hotel Reviews: 2
Restaurant Reviews: 6
Originally Posted by itsmeGAV View Post
Ground staff are not employed by TC.. That would be an MCO issue.

Ultimately, everyone will have their own expectations of a carrier if they've flown with the better known ones such as BA/VA etc.

So when coming to more of a budget carrier it can be seen as a poor experience to them due to expecting the same standards... imo this seems to be a common trend on the Dibb.

This was not at MCO. It was at MAN.
Our flight had to turn around and was rescheduled for the next day, where we were told by Thomas Cook that we were getting picked up by a coach from our hotel. The coach never turned up so we got a taxi. When arriving at the airport, we informed Thomas Cook management that loads of passengers were still waiting at the hotel for the coach, and he did not seem bothered. Also, Thomas Cook staff at the check in desk were yelling at customers when telling them that they couldn't all fit on the scheduled flight. This resulting in them splitting families, including putting a disabled child on a different flight to his mother.

Budget or not, professionalism and common sense should always occur. I have had better experiences with Ryan Air and Easy Jet.
__________________
The Finn Family
Donal, Charlene, Bella, Nat
4 Trips to California
1 Trip to Tokyo
14 Trips to Florida
Quality Inn Plaza Hotel '00 '02 '03, Sunset Lakes Villa '04, Clarion Inn Hotel '06 '11, Extended Stay Deluxe Hotel '07 '08 '10 '12, The Sanctuary at West Haven '15 '18, The Abbey at West Haven '16 Country Inn and Suites '19


Finn family is offline Click to view Members Gallery Click to view Members Trip Plans
Missing Disney Already
Reply With Quote
Reply
Orlando Attractions

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Forum Jump


All times are GMT +1. The time now is 07:04 PM.


Powered by vBulletin - Copyright © 2000 - 2019, Jelsoft Enterprises Ltd.

theDIBB Menu


US Dollar Rates
ASDA  $1.2687
CaxtonFX  $1.2665
Covent Garden FX  $1.2701
FAIRFX  $1.2700
John Lewis  $1.2700
M&S  $1.2431
Post Office  $1.2454
Sainsburys  $1.2668
TESCO  $1.2696
Travelex  $1.2473
Updated: 19:03 21/10/2019

theDIBB Charities
Cancer Research UK
DIBB Members have Donated: £10,130
£


Macmillan Cancer Support
DIBB Members have Donated: £1,085
£

Euro Rates
ASDA  €1.1368
CaxtonFX  €1.1360
Covent Garden FX  €1.1390
FAIRFX  €1.1385
John Lewis  €1.1385
M&S  €1.1167
Post Office  €1.1160
Sainsburys  €1.1362
TESCO  €1.1384
Travelex  €1.1105
Updated: 19:03 21/10/2019

Orlando Weather
Florida Time
Mon 21st Oct 2:04pm
Now: 31C/88F
Broken Clouds
Broken Clouds
Cloud Cover: 75%
Wind: 8mph - SSW Arrow points to where the wind is coming from.
Pressure: 1015mb
Humidity: 55%
Illuminations Smoke
Updated: 18:00 21/10/2019