Attraction ticket direct

lindaj · 20 May 20, 04:33 PM

I just feel with all the negative reports with regards to getting money back for cancelled holidays I would just give a big shout out for Attraction Tickets Direct. I had email from Virgin Atlantic telling me my flight was cancelled on the 2nd June, which wasn't unexpected and I have been told it will be 90 days before I get my money back. However I telephoned Attraction Tickets Direct yesterday to tell them I needed to cancel my hotel and ticket reservations and within one hour they sent a cancellation confirmation and said the money would be in my bank with in 7 days. My friend has already got her money back today so I'm expecting mine soon. No arguments, no hard sell to re book, just did what I asked. I will definitely be booking with them again once I manage to get my money back off Virgin and can sort out flights.

wombat girl · 20 May 20, 07:20 PM

I sent them a request yesterday and all I have had is a we are busy email ...

So not happy as had the same with Air France and no payment or voucher yet

Princess Jools · 21 May 20, 07:35 PM

Originally Posted by lindaj

I just feel with all the negative reports with regards to getting money back for cancelled holidays I would just give a big shout out for Attraction Tickets Direct. I had email from Virgin Atlantic telling me my flight was cancelled on the 2nd June, which wasn't unexpected and I have been told it will be 90 days before I get my money back. However I telephoned Attraction Tickets Direct yesterday to tell them I needed to cancel my hotel and ticket reservations and within one hour they sent a cancellation confirmation and said the money would be in my bank with in 7 days. My friend has already got her money back today so I'm expecting mine soon. No arguments, no hard sell to re book, just did what I asked. I will definitely be booking with them again once I manage to get my money back off Virgin and can sort out flights.

That's good news! Had you paid for the extra insurance with them? I thought they were only refunding 80%. I'm keeping my disney tickets as were extended to Sept 21. Hoping and praying we can go end of May 21.

lindaj · 21 May 20, 09:56 PM

I actually telephoned them and spoke to someone in person. I think they are having so many requests via email etc that it takes time to sort out. I was really impressed and the full amount was paid into my bank. No I didn't take out any insurance with them, I have a yearly one with my bank.

lindaj · 21 May 20, 10:09 PM

Originally Posted by Princess Jools

That's good news! Had you paid for the extra insurance with them? I thought they were only refunding 80%. I'm keeping my disney tickets as were extended to Sept 21. Hoping and praying we can go end of May 21.

This is the email address I was given to send in my request for a refund which deals only with hotel reservations, the other email address is for everything else and that is why it takes them a long time to answer hope this helps
hoteladmin@attractiontickets.com