Infant not on Virgin booking

bootgaz · 16 Jan 17, 09:15 AM

Hi

I have booked through a travel agent and we are taking 3 kids and one is an infant travelling on a lap. When I login to virgin to manage my booking the infant doesn't appear only the two kids with seats. Is this correct?

Tsoski · 16 Jan 17, 09:23 AM

Happened to me too when they upgraded the systems, was just going to just wait until making final payment to query.

tinkerella123 · 16 Jan 17, 09:50 AM

Someone correct me if I am wrong but as your child doesn't occupy a seat then the infant won't be mentioned on your booking, also I don't think you can do online check in with an infant and this is sorted when you you check in at the airport.

Guest · 16 Jan 17, 09:58 AM

Yep, this is normal! I was having the same issue so called them and they explained it was normal for the infant not to show

x

Miss_Tangled · 16 Jan 17, 10:00 AM

It's all done at airport check in.

bootgaz · 16 Jan 17, 10:11 AM

Many thanks this is what I thought just worrying when you don't see them

theasset · 24 Jan 17, 09:54 PM

I had the same issue, 4 adults and one infant on lap who was not listed.
I contacted Virgin three times to query this and each time I was assured it was not a problem.
We could not check-in via website, so we opted for Twilight check-in.
There was no record of our infant on the VA system, and it took almost 2 hours to get sorted.
If we had checked in on travel day we might even have missed our flight!

I don't want to worry you too much, as this was around the time that Virgin 'upgraded' their website and there were a lot of problems, but if you can make use of Twilight check-in I would.
I was very disappointed with Virgin on this occasion, and they didn't impress me with their slow response when I made them aware of their poor service.

corrinda · 24 Jan 17, 11:02 PM

I asked this the other day also told infant won't be showing but I have got a eticket number for her so not to worried .

16 Jan 17, 09:23 AM	#2
	16 Jan 17, 09:23 AM Tsoski slightly serious Dibber
Tsoski slightly serious Dibber Join Date: Jul 15	Happened to me too when they upgraded the systems, was just going to just wait until making final payment to query.

16 Jan 17, 09:58 AM	#4
	16 Jan 17, 09:58 AM Guest Guest
Guest Guest	Yep, this is normal! I was having the same issue so called them and they explained it was normal for the infant not to show x

16 Jan 17, 10:00 AM	#5
	16 Jan 17, 10:00 AM Miss_Tangled Apprentice Imagineer
Miss_Tangled Apprentice Imagineer Join Date: Jul 11 Location: Cheshire	It's all done at airport check in. __________________ * Tarpon Springs '07 * New York '07 * Hampton Lakes '09 * Mission Park March '11 * Four Corners Sep '11 * Dream Castle DLP December '12 * Florida Pines '14 & Grand Floridian Everglades Suite! * New York City...Surprise 30th December '14 * Lindfields & Grand Floridian September '15 * 1st trip with our little lady! WDW September '17 * DLP February �18 * 3 wks POR September '19 *

24 Jan 17, 09:54 PM	#7
	24 Jan 17, 09:54 PM theasset Staying in the Castle
theasset Staying in the Castle Join Date: Jul 07	I had the same issue, 4 adults and one infant on lap who was not listed. I contacted Virgin three times to query this and each time I was assured it was not a problem. We could not check-in via website, so we opted for Twilight check-in. There was no record of our infant on the VA system, and it took almost 2 hours to get sorted. If we had checked in on travel day we might even have missed our flight! I don't want to worry you too much, as this was around the time that Virgin 'upgraded' their website and there were a lot of problems, but if you can make use of Twilight check-in I would. I was very disappointed with Virgin on this occasion, and they didn't impress me with their slow response when I made them aware of their poor service.

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