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Old 12 Oct 21, 07:46 AM  
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#31
rking89
Getting Excited
 
Join Date: Oct 18
Location: Somerset
The pool was closed last time we went in April 2018. Were going in March so expecting the same email to come through then! Didn't have time to use it last time and probably wouldn't have used it again
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Old 12 Oct 21, 08:31 AM  
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#32
ScoopsAhoy
Imagineer
 
Join Date: Apr 21
Location: Hertfordshire
Originally Posted by fiendj View Post
This seems really odd. When we went in December 2018 the pool at Sequoia was closed but they were letting you use the pool at Newport Bay.
I think it’s covid related tbh as they don’t want lots of extra people in to the hotel.
The pool is actually quite small by the looks of it too but don’t know if they’re all that size as never had time to use them.
Should add that I think they’re being a bit mean spirited to not let you switch hotels with minimal costs if you’re effected though!

Edited at 09:03 AM.
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Old 20 Oct 21, 10:59 AM  
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#33
D23er
Trying for More Ears
 
Join Date: Apr 21
What's the email address you use? I emailed them last week using.. dlp.guest.communication@disneylandparis.com but still haven't heard back from them.
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Old 20 Oct 21, 08:16 PM  
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#34
Rac20
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Join Date: Jan 15
Originally Posted by D23er View Post
What's the email address you use? I emailed them last week using.. dlp.guest.communication@disneylandparis.com but still haven't heard back from them.
Who are you trying to contact?

I emailed Walt Disney travel company.

This is the email I used.

disneytraveluk@disneyonline.com

Good luck!
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Old 21 Oct 21, 11:25 AM  
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#35
D23er
Trying for More Ears
 
Join Date: Apr 21
Originally Posted by Rac20 View Post
Who are you trying to contact?

I emailed Walt Disney travel company.

This is the email I used.

disneytraveluk@disneyonline.com

Good luck!
Booked direct through Disney
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