Disney Genie is just weird with Ultimate Tickets

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22 Oct 21, 09:17 AM

#11

Didgey

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Join Date: Jan 15

Originally Posted by Donaldfan

We don't all read every thread and spend as much time on here as you do though.

Why the need for such a comment?

The responder didn’t mean any malice and you’ve come in with a nippy response.

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22 Oct 21, 09:35 AM

#12

Mrs Red C

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Join Date: Jul 17

Originally Posted by loldis

They've already confirmed that Genie is not currently compatible with UK tickets and won't be until November.

Do we know when in November?

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22 Oct 21, 09:58 AM

#13

Charlangela

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Join Date: Dec 20

Location: Lancashire

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22 Oct 21, 11:06 AM

#14

aprilshack

Imagineer

Join Date: Jun 20

Location: U.K.

Originally Posted by Charlangela

Working this morning for me

Still says myself and party not eligible. 🙄

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22 Oct 21, 11:43 AM

#15

Jack&LucysMumy

Very Serious Dibber

Join Date: Jan 10

I’ve not had a problem with mine I’ve managed to make all of my selections.
Has everyone updated their app?

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22 Oct 21, 12:38 PM

#16

Nimbus

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Originally Posted by loldis

I think it should be fine for Ultimate tickets out there, as they basically convert to dated tickets as soon as you activate them. The issue appears to be around the fact UK tickets are currently undated prior to activation.

Ah ok. That makes more sense.

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22 Oct 21, 12:44 PM

#17

Nimbus

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Originally Posted by Red

I have just purchased ultimate tickets today for May direct with Disney, no mention of them being discontinued, hope I haven't missed anything. Not been on here for so long🙄

Your Ultimate tickets will still work fine and the Genie system will eventually be updated to work with these. So don't worry there.

From 3rd November, Disney will stop selling Ultimate tickets and instead switch to Magic tickets. Apparently these will be similar to Ultimate tickets regarding what benefits UK guests will get. However they will now be date-specific and guests will have to select what day the ticket will start on when they buy these new Magic tickets. Some details are still a little sketchy at the moment (such as whether the price will be seasonally based or not) until these new tickets go one sale in just under 2 weeks time.

Again, just to stress, the 2021 and 2022 Ultimate tickets will still work. If you've already got an Ultimate ticket then carry on as normal.

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Edited at 12:46 PM.

Off to visit DD at WDW :)

23 Oct 21, 11:57 AM

#18

aprilshack

Imagineer

Join Date: Jun 20

Location: U.K.

Originally Posted by Jack&LucysMumy

I’ve not had a problem with mine I’ve managed to make all of my selections.
Has everyone updated their app?

Not given the option to update. Android always seem behind on updates compared to the iPhone.

WDW 50th trip!

23 Oct 21, 04:29 PM

#19

Jack&LucysMumy

Very Serious Dibber

Join Date: Jan 10

Originally Posted by aprilshack

Not given the option to update. Android always seem behind on updates compared to the iPhone.

Arr that might be the problem. Keep checking for the update and I think you’ll be able to make your choices like I was 👍🏻

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I miss the Sunshine

27 Oct 21, 10:55 AM

#20

streamlines

VIP Dibber

Join Date: Jul 09

My app seems to work but the Tip Board does not give any tips, Is this just me or is it a case of Stitch eating the tip board page for phones in the UK?

I can start to set up days for our trip in TWO WEEKS

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