Hotel and tickets through ATD - 2 deposits?

**4holibobs** · 22 Oct 21, 05:09 PM

We booked and paid Ł50 deposit yesterday.

When we log in it saying order status processing.

It also says 1 item in basket and when you go to check out it’s showing the hotel there waiting for payment, either in full or deposit.

Has this happened to anyone else? Do ATD require two deposits? Ie one for tickets and one for hotel? They close at 4pm (despite website saying 9pm on some pages) and I’m working during their opening hours tomorrow (10-4) so would be helpful if someone could let me know.

Thanks!

Mariesmith · 22 Oct 21, 05:28 PM

We paid a Ł50 deposit for 2 rooms and 3 Disney tickets.

If the phone lines are closed I would send an email and include a screen shot showing the order issue.

Hopefully it's something they can sort out easily for you.

**4holibobs** · 22 Oct 21, 06:45 PM

Originally Posted by Mariesmith

We paid a Ł50 deposit for 2 rooms and 3 Disney tickets.

If the phone lines are closed I would send an email and include a screen shot showing the order issue.

Hopefully it's something they can sort out easily for you.

Thank you!

I have emailed with screenshots as you have suggested 😀

Mariesmith · 31 Oct 21, 09:24 AM

Did ATD manage to sort out your booking last week?