Cancelling with zen guarantee

mrsbenny · 26 Oct 21, 08:17 AM

We booked Disneyland paris as a back up for Easter and wondering how we cancel. Just waiting for confirmation if under 18s need to isolate in Orlando first. We have only paid deposit for Disneyland paris. Has anyone cancelled using zen guarantee? Thanks

Hollyhobbit · 26 Oct 21, 06:12 PM

Hi, I have just cancelled today using the zen guarantee for a trip in March as we have moved our Disney world holiday to next year and don�t have enough work holiday entitlement to cover both. It was really easy I phoned 03301231644 and just asked to cancel using zen guarantee . She just took the name and booking ref and confirmed I was asking for a deposit refund. There was no wait this evening , the call went straight through. Hope that helps.

LLamb · 26 Oct 21, 06:52 PM

I had to cancel two trips this year with the zen guarantee. I did them both via the live chat on the website, really easy and took about 5 min. Money back the next day.

happytraveller · 29 Oct 21, 07:50 PM

Thanks this is great, as I will be cancelling too I�ve decided.

29 Oct 21, 07:50 PM	#4
	29 Oct 21, 07:50 PM happytraveller Imagineer
happytraveller Imagineer Join Date: Feb 04	Thanks this is great, as I will be cancelling too I�ve decided.