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Old 10 Jul 20, 04:06 PM  
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Turtles
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Contacting Virgin

Received an email from Virgin today asking if we would like to pay for our Theme Park Tickets so that we then can make reservations into the parks once the tickets have been released. When you go into Manage My Account and just pay the amount for the tickets how will they know that is what you are paying for and not just reducing the balance? What would be the best way to contact them? Many thanks
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Old 10 Jul 20, 04:35 PM  
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gemma-lou
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hi someone kindly tole me on here if you text them or whats app them a message, copy it then once they send you a automated reply immediatly after, paste the same message again below it. i did this and didnt get an automated responce again after it but did get a message from them this morning.
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Old 10 Jul 20, 05:40 PM  
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Turtles
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Originally Posted by gemma-lou View Post
hi someone kindly tole me on here if you text them or whats app them a message, copy it then once they send you a automated reply immediatly after, paste the same message again below it. i did this and didnt get an automated responce again after it but did get a message from them this morning.
Thank you what number did you use to whats app them?
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Old 11 Jul 20, 12:57 PM  
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eggsRspecial
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Originally Posted by Turtles View Post
Thank you what number did you use to whats app them?
Virgin Holidays WhatsApp
+44 20 3322 3289
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Old 13 Jul 20, 04:05 PM  
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Turtles
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Originally Posted by eggsRspecial View Post
Virgin Holidays WhatsApp
+44 20 3322 3289
Have done what you suggested and have had a reply. Thank you for the info.
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Old 14 Jul 20, 10:55 AM  
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franko77
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I contacted them to ask for my park ticket numbers on that number, they eventually came back and asked for my reference (which was in the original text) then later sent me another saying they were 'unable to assist'
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Old 14 Jul 20, 11:02 AM  
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jillyb
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What pain that was after all that .
Hope they donít do this to me .
Iím waiting for another text from them because they had spelt a name wrong when they transferred. Our booking to next year .
Even something as simple as this is mission at the moment .
Originally Posted by franko77 View Post
I contacted them to ask for my park ticket numbers on that number, they eventually came back and asked for my reference (which was in the original text) then later sent me another saying they were 'unable to assist'
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