Annoying chargeback process - or I’m stupid!

**Posiesmum** · 26 Feb 21, 03:28 PM

I’ve just completed a chargeback form for BA via RBS. It was quite a complicated story, that I won’t bother you with!

However, I apparently filled the form in incorrectly TWICE before getting it right - it all came down to putting ‘British Airways’ rather than ‘British A’ as shown on the statement.

Which to be fair, they did state in the instructions.

I blame the vaccine.

tspill · 26 Feb 21, 08:01 PM

It seems carrying out charge backs on some cards is easier than others.
I did this on AmEx. Took less than a minute online. That minute included logging in and funding the right part of the site.
The CB was approved immediately while I was locked in. Had my money back when I woke up on the second day later wo less than 48 hours.

The lesson I learned is to keep my AmEx for booking holidays.

**cornishfrogboy** · 26 Feb 21, 08:38 PM

I did a couple of chargebacks with NatWest. The process was extremely simple and their communication very good indeed.

**Posiesmum** · 26 Feb 21, 10:14 PM

Originally Posted by cornishfrogboy

I did a couple of chargebacks with NatWest. The process was extremely simple and their communication very good indeed.

I suspect it was me rather than RBS/Nat West!

Mpet · 27 Feb 21, 01:06 PM

As others have said - it depends on the bank/card issuer.

I had to file a chargeback with Santander for holiday accommodation. As I had paid a deposit and balance it was dealt with as two chargebacks. I had to complete a paper form for each one along with evidence ( which was the same for both), so I ended up sending quite a bundle of papers back to them. Given with some card issuers all this info can be uploaded, I found it quite inefficient.

26 Feb 21, 08:01 PM	#2
	26 Feb 21, 08:01 PM tspill Imagineer
tspill Imagineer Join Date: Feb 13	It seems carrying out charge backs on some cards is easier than others. I did this on AmEx. Took less than a minute online. That minute included logging in and funding the right part of the site. The CB was approved immediately while I was locked in. Had my money back when I woke up on the second day later wo less than 48 hours. The lesson I learned is to keep my AmEx for booking holidays.

27 Feb 21, 01:06 PM	#5
	27 Feb 21, 01:06 PM Mpet Very Serious Dibber
Mpet Very Serious Dibber Join Date: Oct 03	As others have said - it depends on the bank/card issuer. I had to file a chargeback with Santander for holiday accommodation. As I had paid a deposit and balance it was dealt with as two chargebacks. I had to complete a paper form for each one along with evidence ( which was the same for both), so I ended up sending quite a bundle of papers back to them. Given with some card issuers all this info can be uploaded, I found it quite inefficient.