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Guest Services Site Questions, a tech query or just want to test something. |
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18 Apr 19, 11:49 PM |
#1
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Excited about Disney
Join Date: Aug 17
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MDE - can't access account
Hi, I hadn't tried to access MDE for quite a while and when I try now, it says something has gone wrong when I try to log in. I wondered if it was because the app needing updating, but it won't let me do that as it asks me to log in which doesn't work. I can't access it through the website either. Even though I am sure about my password, I have requested a reset just in case, but I haven't received a new password - requested it a few days ago, but nothing. Anyone got any suggestions about what I can do, please?
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19 Apr 19, 01:41 AM |
#2
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VIP Dibber
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Hi. Ring their tech people. They are great.
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19 Apr 19, 03:15 AM |
#3
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Getting Excited
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Just call tech support. They've always been great with me. I got locked out making FPs on my account because they thought I had made FPs on my account then given my band to someone else. They guy on the phone couldn't care less and just reset it.
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19 Apr 19, 08:23 AM |
#4
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Thread Starter
Excited about Disney
Join Date: Aug 17
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Thank you. Does anyone know where to find the number for tech support, please? Sorry to be a pain!
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19 Apr 19, 08:26 AM |
#5
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Imagineer
Join Date: Apr 14
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It should be given to you on your app when you can't log in... if that makes sense
I had trouble a while ago but i just waited a few hours and then I could get on again. |
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19 Apr 19, 08:26 AM |
#6
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Imagineer
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0800 028 0778
If you ring the above there should be an option. Good luck.
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2004 - 2014 WDW 2016 - 2019 WDW |
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