Go Back   theDIBB > Walt Disney World and Other Florida Vacation Planning > Trip Planning Florida > Thomas Cook
Forgotten Password?
Notices
Reply
Thread Tools Search this Thread Display Modes
Unread 30 Sep 19, 01:28 PM  
Link to this Post
#9
Manyin
Very Serious Dibber
 
Manyin's Avatar
 
Join Date: Mar 08
I am in the same position. I have flights and accommodation booked as a package with TC, but there was no ATOL certificate attached. The booking shows the ATOL payment deducted, it has the ATOL number and makes reference to ATOL protection.

I have spoken to an agent who advised this should be ok to submit a claim, as i'm assuming the information from TC is lodged somewhere with ATOL?
__________________

DLRP 1995, 2001,05,08
Rodeway Inn 2000, Ramada 2002, Hawthorn Suites 2007,09,10,11
Sheraton Vistana 2013 & 2015 Rosen Inn @ Pointe Orlando 2014/16/17/19
LV Mandalay Bay 2011 - MGM 14, 19 - Caesars 15, Luxor 16,17,18(x2), 19
Manyin is offline Girl Mouse Click to view Members Gallery Click to view Members Trip Plans
Vegas for my 40th
Reply With Quote
Unread 30 Sep 19, 01:34 PM  
Link to this Post
#10
FamilyGWales
Imagineer
 
FamilyGWales's Avatar
 
Join Date: Aug 09
OP - does the booking show any ATOL deduction on your invoice?

If the package was with TC I would have expected to see the certificate on the bottom of your confirmation email. If you search "ATOL" in your email search engine does it come up blank?
FamilyGWales is offline Girl Mouse Click to view Members Gallery Click to view Members Trip Plans
Reply With Quote
Unread 30 Sep 19, 02:02 PM  
Link to this Post
#11
Kev Harrison
Disney's Yacht Club Guest
 
Join Date: Apr 09
Mobile

Just a guess here, but has your email blocked any attachments? Its attached to the booking confirmation
Kev Harrison is offline Boy Mouse Click to view Members Gallery Click to view Members Trip Plans Reply With Quote
Unread 30 Sep 19, 03:50 PM  
Link to this Post
#12
jclutton
Thread Starter
Very Serious Dibber
 
Join Date: Aug 13
Booked online through thomascook.co.uk. No attachments blocked. I too have a part where it says ATOL payment taken for the 4 of us. Had 4 separate emails with 4 separate booking corfirmation pdf attached when I changed different parts of the holiday and non of them have an ATOL certificate. Paid by direct debit except 250 which I paid by debit card.
jclutton is offline Girl Mouse Click to view Members Gallery Click to view Members Trip Plans Reply With Quote
Unread 30 Sep 19, 04:02 PM  
Link to this Post
#13
jclutton
Thread Starter
Very Serious Dibber
 
Join Date: Aug 13
Originally Posted by Scotsmomma View Post
I booked through the website too,my Atol certificate was shown as an attachment to download on my confirmation e mail.
Theres no attachment to download other than the corfirmation pdf unfortunately.
jclutton is offline Girl Mouse Click to view Members Gallery Click to view Members Trip Plans Reply With Quote
Unread 30 Sep 19, 04:07 PM  
Link to this Post
#14
jclutton
Thread Starter
Very Serious Dibber
 
Join Date: Aug 13
Originally Posted by itsmeGAV View Post
It should be on the very last page of the attachment on your booking confirmation email.

As I booked our package via their website, my email with the ATOL certificate is on an email called 'Your Booking Document'.
Not got "Your booking document" attachment, received an email "Your holiday Confirmation" with a "confirmation" pdf attached.
jclutton is offline Girl Mouse Click to view Members Gallery Click to view Members Trip Plans Reply With Quote
Unread 30 Sep 19, 04:11 PM  
Link to this Post
#15
jclutton
Thread Starter
Very Serious Dibber
 
Join Date: Aug 13
Originally Posted by archibald View Post
Just checking that you booked either accomodation or car hire within 24 hours of booking your flights? If it's just flights & park tickets booked, I don't believe that you get atol protection.
Booked flights and villa then added tickets at a later date.
jclutton is offline Girl Mouse Click to view Members Gallery Click to view Members Trip Plans Reply With Quote
Unread 30 Sep 19, 09:42 PM  
Link to this Post
#16
archibald
VIP Dibber

 
Join Date: Mar 12
Possibly silly suggestions - but can you ask someone else to double check? Or type 'certificate' into your email search bar. I always try the simple stuff first.
archibald is offline Girl Mouse Click to view Members Gallery Click to view Members Trip Plans Reply With Quote
Reply
Attraction Tickets Direct

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Forum Jump

US Rent A Car

All times are GMT +1. The time now is 05:58 PM.


Powered by vBulletin - Copyright © 2000 - 2019, Jelsoft Enterprises Ltd.

theDIBB Menu


US Dollar Rates
ASDA  $1.2607
CaxtonFX  $1.2589
Covent Garden FX  $1.2700
FAIRFX  $1.2560
John Lewis  $1.2628
M&S  $1.2358
Post Office  $1.2371
Sainsburys  $1.2592
TESCO  $1.2619
Travelex  $1.2519
Updated: 16:30 14/11/2019

theDIBB Charities
Cancer Research UK
DIBB Members have Donated: £10,130
£


Macmillan Cancer Support
DIBB Members have Donated: £1,085
£

Euro Rates
ASDA  €1.1454
CaxtonFX  €1.1433
Covent Garden FX  €1.1542
FAIRFX  €1.1415
John Lewis  €1.1479
M&S  €1.1259
Post Office  €1.1243
Sainsburys  €1.1440
TESCO  €1.1463
Travelex  €1.1375
Updated: 16:30 14/11/2019

Orlando Weather
Florida Time
Thu 14th Nov 11:58am
Now: 24C/75F
Overcast Clouds
Overcast Clouds
Cloud Cover: 90%
Wind: 10mph - ENE Arrow points to where the wind is coming from.
Pressure: 1021mb
Humidity: 69%
Illuminations Smoke
Updated: 16:50 14/11/2019