Go Back   theDIBB > DIBB Community > DIBBing > General Chat
Forgotten Password?
Notices
General Chat This forum is for general topics and chat type threads.
Reply
Thread Tools Search this Thread Display Modes
Unread 11 Oct 19, 10:42 PM  
Link to this Post
#1
Jenfie80
Apprentice Imagineer
 
Join Date: May 12
Virgin holidays

Need some advice guys and gals! So we booked our holiday to Dominican republic in January this year staying at the Now larimar, due to fly this coming Thursday. However around 5 weeks ago i received a call from Virgin to say that unfortunately the hotel we had booked and paid for had decided to shut and they needed to change our hotel. This was a 5 star beautiful resort, they told me not to worry as they had secured 2 rooms at another hotel, the dreams punta cana
well after looking at this hotel i just didnt feel happy! We have been looking forward to this holiday and i felt deflated, anyway after a week of discussions we agreed to accept their offer of hotel this time the Now Onyx punta cana. Everything was sorted so i thought until today they phone me while at work to say that unfortunately again the hotel they had secured had over booked and we didnt have a room there now, but they had managed to secure another 2 rooms at the dreams dominicus ! I told them i was not happy and this was not acceptable as we leave for the airport Wednesday afternoon, i was at work while all this was going on and didnt have time to look at the hotel properly but after spending the evening having a look, i just dont feel happy! Its not a hotel i would of picked but feel i have no choice other than accept unless i want to cancel our holiday! Going a later date isn't a option due to work commitments! Virgin has offered us 500 refund! The holiday was nearly 7K ! Anyone have some advice cause I'm so fed up and really not sure what to do!

Edited at 10:52 PM.
Jenfie80 is offline Girl Mouse Click to view Members Gallery Click to view Members Trip Plans
NYC & WASHINGTON
Reply With Quote
Unread 11 Oct 19, 11:00 PM  
Link to this Post
#2
welshmum
Imagineer
 
welshmum's Avatar
 
Join Date: Oct 14
Mobile

I understand the disappointment of the first hotel, but to move you to again is quite bad practice.

I would be on the phone to Virgin first thing in the morning and asking to speak to a manager.

If you can, have a look at some of the hotels that are available on the virgin holidays website so that when you do call, the hotel change will be on your terms and you can get something similar to your original booking.

Good luck.
__________________
October/November 2019 - Loews Royal Pacific (Club Level)/Port Orleans Riverside Split Stay
November 2017 - Split Stay AoA/The Retreat - Championsgate, February 2017 - POR, October 2015 - POR
welshmum is offline Girl Mouse Click to view Members Gallery Click to view Members Trip Plans
RPR Club Level and POR Split Stay
Reply With Quote
Unread 11 Oct 19, 11:01 PM  
Link to this Post
#3
welshmum
Imagineer
 
welshmum's Avatar
 
Join Date: Oct 14
Mobile

Also to add, there must be something in their terms and conditions about them making a change to your holiday so close to departure, you may be entitled to something which they havent told you about.
__________________
October/November 2019 - Loews Royal Pacific (Club Level)/Port Orleans Riverside Split Stay
November 2017 - Split Stay AoA/The Retreat - Championsgate, February 2017 - POR, October 2015 - POR
welshmum is offline Girl Mouse Click to view Members Gallery Click to view Members Trip Plans
RPR Club Level and POR Split Stay
Reply With Quote
Unread 11 Oct 19, 11:14 PM  
Link to this Post
#4
gemma-lou
VIP Dibber

 
gemma-lou's Avatar
 
Join Date: Mar 09

gemma-lou's Reviews
Hotel Reviews: 2
Restaurant Reviews: 4
As Welshmum says, have a look first and get a few hotels wrote down with the prices that your happy with, if the price is higher, with the timings and inflation, not your fault nor is the fact that twice you have had to seek further accommodation. This isnt acceptable.
__________________
Orlando Florida, my happy place, my second home

2008 we first visited as a family of 4, I fell in love and our return was booked for 2010 and then 2017.
A lot had changed but 4 soon become 2 with the boys not wanting to leave their girlfriends so a solo trip for the both of us with a mix up and trip to Orlando and Miami was booked for 2018. Still not had enough, and missing the magic this year we booked for August 2020!
gemma-lou is offline Girl Mouse Click to view Members Gallery Click to view Members Trip Plans
Excited is a understatement!
Reply With Quote
Unread 12 Oct 19, 07:20 AM  
Link to this Post
#5
Jakey Neverland
Imagineer
 
Jakey Neverland's Avatar
 
Join Date: Aug 14
I would be annoyed too, to move you once they can just about get away with but twice is unacceptable. It sounds like their has been an error and they have only just tried to book you into the other hotel.
__________________
Natalie Xx
Don't wait for the Storm to Pass, Learn to Dance in the Rain..
Jakey Neverland is offline Girl Mouse Click to view Members Gallery Click to view Members Trip Plans
Center Parcs Winter Wonderland
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Forum Jump

Attraction Tickets Direct

All times are GMT +1. The time now is 05:07 AM.


Powered by vBulletin - Copyright © 2000 - 2019, Jelsoft Enterprises Ltd.

theDIBB Menu


US Dollar Rates
ASDA  $1.2687
CaxtonFX  $1.2685
Covent Garden FX  $1.2795
FAIRFX  $1.2700
John Lewis  $1.2700
M&S  $1.2431
Post Office  $1.2454
Sainsburys  $1.2668
TESCO  $1.2696
Travelex  $1.2473
Updated: 05:03 22/10/2019

theDIBB Charities
Cancer Research UK
DIBB Members have Donated: £10,130
£


Macmillan Cancer Support
DIBB Members have Donated: £1,085
£

Euro Rates
ASDA  €1.1368
CaxtonFX  €1.1374
Covent Garden FX  €1.1477
FAIRFX  €1.1385
John Lewis  €1.1385
M&S  €1.1167
Post Office  €1.1160
Sainsburys  €1.1362
TESCO  €1.1384
Travelex  €1.1105
Updated: 05:03 22/10/2019

Orlando Weather
Florida Time
Tue 22nd Oct 12:07am
Now: 24C/75F
Overcast Clouds
Overcast Clouds
Cloud Cover: 90%
Wind: 3mph - SE Arrow points to where the wind is coming from.
Pressure: 1016mb
Humidity: 94%
Illuminations Smoke
Updated: 04:00 22/10/2019