Virgin 154 days and still waiting

[fraser301]

Thank you I have now also resorted to claiming this through my Virgin credit card obviously no idea on the return leg cost ,total cost was £1980 for 2 so have submitted claim for half the cost

[swintonlad]

just tried to email to this address but says not found ?any ideas please

[disneywiseowl]

Originally Posted by tspill

Ant reason you havent done a chargeback on your card?
I gave them 14 days after their cancellation email (legally they had 7 days to refund so I gave them 100% extra). Had the money back in 2 days.

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I did the same. Amex chargeback & the refund was credited in less than 24 hrs!

[fraser301]

Now up to 158 days and no further response from Virgin or executive this is getting beyond a joke

[cartwheel]

I did a chargeback through my Amex card and it was all very quick and straightforward.
Personally, if I were in your position I would lodge a claim through my credit card for the amount I was out of pocket i.e the cost of your one way flights and at least get the ball rolling. At the end of the day that"s how much they "owe" you in my view...

[fraser301]

Thank you for your advice that is what I resorted to a few days ago through my Virgin credit card form completed but no confirmation ?

[TractorBoy]

Didn't Virgin organise your return flight?

As you are after a refund I assume you paid for your flight back to the UK.

Bit dim but thought Virgin were responsible for getting people home or did I miss something!

[fraser301]

Although we flew back with Virgin I had to organise and book the flight online as we were in Disney and literally could not get through on the phone after many hours on the phone.

[Gngr29]

Originally Posted by fraser301

Thank you for your advice that is what I resorted to a few days ago through my Virgin credit card form completed but no confirmation ?

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Hi, we did a chargeback for upper deck seats on the 7th Aug, no email to confirm that my forms were submitted. Yesterday we got a form in the post to complete and send in evidence of what we were claiming for. Luckily I had already printed off VA credit card statement in preparation.

Probably get a form in a couple of days to complete for return flight seats!

[fun2behad]

Originally Posted by disneywiseowl

I did the same. Amex chargeback & the refund was credited in less than 24 hrs!

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Is this quick refund after chargeback the norm? Halifax are telling customers chargeback requests may take up to 45 days to process!