Unhelpful Alamo!

mylander · 1 Aug 15, 05:46 PM

I cannot believe Alamo and Virgin can be so unhelpful over such a small matter of adding an additional driver. I never had any hassle with U.S. Car Hire here in the UK who I always used to book with. Guess I know where I am going in the future!

Mr Tom Morrow · 1 Aug 15, 06:21 PM

Never had a problem with Virgin adding a driver and he was under 25. Just rung up and it was done.
What was the issue OP?

mylander · 2 Aug 15, 04:54 PM

Both Alamo UK and USA and Virgin refuse to add additional driver. They say I have to take them into the desk on arrival. That means I cannot use the skip the counter facility!

Heather1957 · 2 Aug 15, 05:04 PM

We used USrentacar and had to upgrade to the Gold package to include an additional driver.

It isn't a big deal to go to the counter either chill out and just sort it out at the counter when you get there.

Mr Tom Morrow · 2 Aug 15, 05:14 PM

Originally Posted by mylander

Both Alamo UK and USA and Virgin refuse to add additional driver. They say I have to take them into the desk on arrival. That means I cannot use the skip the counter facility!

Strange, I have changed car sizes, added a driver etc with Virgin and never once had a problem. They will need to upgrade the insurance package to Gold plus or whatever it's called which gives you the additional driver and a tank of fuel but they will do it.
By the way with Virgin you don't do skip the counter you do online check in and that takes you straight to the garage
I would get on the phone to them
It's nothing to do with Alamo as your hire is through a third party supplier.

mylander · 2 Aug 15, 06:01 PM

Virgin say the same as Alamo I have no option but to go to the desk on arrival!

Heather1957 · 2 Aug 15, 06:08 PM

Originally Posted by mylander

Virgin say the same as Alamo I have no option but to go to the desk on arrival!

It isn't the end of the world though - sometimes I have had to queue other times straight to the desk, you are on holiday chillax!

athurstance · 2 Aug 15, 06:39 PM

You can use the self-check in kiosk though - it asks you if you want to add an extra driver as part of the process.

mylander · 3 Aug 15, 10:24 AM

Thanks arthurstance

DIBBadmin · 3 Aug 15, 10:24 AM

This thread has been automatically closed as it has not been posted on in 365 days.

1 Aug 15, 06:21 PM	#2
	1 Aug 15, 06:21 PM Mr Tom Morrow Imagineer
Mr Tom Morrow Imagineer Join Date: Jul 14 Location: The Tiki Room. theDIBB Guidebook Pages Created: 3	Never had a problem with Virgin adding a driver and he was under 25. Just rung up and it was done. What was the issue OP? __________________ "PAGING MR MORROW, MR TOM MORROW..." ''I drink Wine and know things'' DVC Owners at SSR since 2003. Multiple annual visits to America since 1976

2 Aug 15, 06:39 PM	#8
	2 Aug 15, 06:39 PM athurstance Imagineer
athurstance Imagineer Join Date: Mar 02 theDIBB Guidebook Pages Created: 1	You can use the self-check in kiosk though - it asks you if you want to add an extra driver as part of the process.

3 Aug 15, 10:24 AM	#10
	3 Aug 15, 10:24 AM DIBBadmin Imagineer
DIBBadmin Imagineer Join Date: Mar 02	This thread has been automatically closed as it has not been posted on in 365 days.